Customer Service Representative

Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints What You'll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors • Schedule loads as required. • Maintain updated reports to ensure all loads are empty and closed. • Resolve refused product, over, short and damaged (OS&D) orders. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Perform other duties as required and assigned. What Experience and Education You Need : • High school diploma or general education degree (GED). • 0-2 years of related work experience. What Could Set You Apart : • Ability to work in a fast paced environment. • Ability to handle multiple tasks at the same time. • Flexibility and initiative. • Experience working with challenging customers. • Excellent communication skills. • Strong problem solving skills • Understand the specific needs and requests of customers, the nature of their product and storage and handling needs. • Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor. • Knowledge of Warehouse Management Systems • Knowledge of Microsoft Office Suite. • Desktop computers. • Accurate typing and data entry skills Physical Requirements : • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.