Tier 1 Support Technician

Tier 1 Support TechnicianLocation: On-Site/In-Office | Golden, COAbout Prime RoboticsPrime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages.Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses.About the RoleWe are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume.What You'll DoServe as the first point of contact for technical support requests from customer sitesTroubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructureDocument issues and resolutions in our ticketing systemEscalate complex issues to Tier 2 support when neededAssist with monitoring customer site health and system uptimeSchedule: 10:00 AM - 7:00 PM or 11:00 AM - 8:00 PM (1-hour lunch) | One weekend per month on-callRequirementsWhat We're Looking ForSolid Windows OS knowledgeStrong problem-solving skillsClear written and verbal communicationAbility to work independently during evening hoursNice to HaveLinux experienceHelpdesk or IT troubleshooting backgroundExperience in warehouse or logistics environmentsBenefitsBenefitsWe value our team members and offer meaningful benefits:Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeingDedicated vacation and sick leave that allows you to recharge and take care of yourself when neededInvaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefrontA collaborative culture where innovation thrives and your work has a real impactThe excitement of contributing to transformative technology in a fast-growing industryPrime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.We unfortunately cannot offer visa sponsorship for this position.