Operations Manager

About Williams-Sonoma DC - South Brunswick, NJ Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you. Williams-Sonoma, Inc Supply Chain Overview By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. Over 4,000 Full-Time Associates across the Supply Chain14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in MississippiSutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furnitureTransportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and TurkeyThe Operations Manager is located in South Brunswick, NJ.You'll be excited about this opportunity because you will....Lead, coach, and develop company associates while fostering a culture of accountability, continuous improvement, and high performanceOversee labor scheduling, shift planning, and attendance tracking while monitoring employee productivity and operational efficiencyIdentify performance gaps and implement corrective actions through coaching, training, and structured performance managementConduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellenceDrive operational discipline through performance reviews, metric tracking, and continuous improvement initiativesOversee daily distribution center operations, ensuring efficient execution, cost control, and adherence to performance metrics. Monitor line-haul optimization strategies to improve delivery speed, delivery quality, and operational efficiency while reducing operating costsBuild, maintain, and manage strong relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure consistent adherence to company policies, operating standards, and service expectationsConduct routine performance reviews of third-party partners and support contract alignment to ensure delivery performance, service quality, and cost efficiency meet business objectivesDrive a customer-centric culture by improving on-time shipping and receiving, reducing damages, and improving return and replacement ratesManage customer escalations and determine appropriate resolutions to maintain high service standards and overall customer satisfactionDevelop and execute contingency plans to manage seasonal demand fluctuations, weather disruptions, and other logistical challenges that may impact delivery operationsOversee warehouse organization and dock operations to ensure safe and efficient staging, loading, and dispatchMaintain compliance with OSHA regulations and company safety policies through regular inspections, risk assessments, and incident investigations, implementing corrective actions as needed Ensure effective inventory control processes are in place to maintain accurate shipment tracking and minimize loss or damageCheck out some of the required qualifications we are looking for in amazing candidates….High School Diploma or Equivalent, and 3 - 5 years of furniture/final mile distribution or manufacturing management/leadership experienceIn lieu of a degree, 6-8 years of progressively responsible furniture/ final mile distribution leadership experienceThis is an onsite and in office roleStrong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skillsMust be highly organized and process orientedAbility to complete multiple tasks consistently and on timeWarehouse Management System experienceSolid understanding of Safety and OSHA standardsExceptional organizational and time management skills to successfully respond to urgent situationsAbility to adapt and change processes to keep pace with the evolving business requirementsStrong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPointWe prefer some of these qualities as well….Six Sigma Black Belt or demonstrated Lean Manufacturing experienceKnowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routingExposure to furniture manufacturing, distribution and/or big box distributionFinal Mile Transportation carrier contract negotiations or procurement experienceExpert understanding Safety and OSHA standardsBilingual in SpanishReview these physical requirements, as they play a major part in this role….While performing the duties of this job, the associate is required to stand, walk, talk and hearAssociates must be able to move, lift or carry heavy objects or materials up to 50-100 poundsOur company benefits are second to none in the industry….Generous discount on all Williams-Sonoma, Inc. brand products401(k) plan and other investment opportunitiesPaid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet InsuranceFor more information on our benefits offers, please visit MyWSIBenefits.comTo learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)EOE