Solutions Engineer - Tissue
Solutions Engineer - TissueBuckman – MobileLocation: MobileLanguage: EnglishTravel: up to 50%Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.Position SummaryDelivering application excellence to customers in the form of trial execution and advanced attrition prevention in alignment with Global and Company Strategies, driving sustainable growth in sales and profitability and preventing attrition.Outcome: Drive technical trial success and customer conversionManage the full trial lifecycle, including setup for success, equipment coordination, adherence to evaluation plans, data collection, customer value validation, and conversionAssist with trial execution with clear alignment to evaluation goals and customer needsMonitor and document trial progress, gathering meaningful technical dataTranslate results into clear usage recommendations and conversion strategiesCollaborate with sales and R&D to communicate trial learnings and insightsOutcome: Solve technical problems and support sales growthInvestigate customer issues, propose clear solutions, and help investigate claim and prevent attritionSimulate and model customer processes to reduce technical risk and improve outcomesOffer alternative solutions based on performance, compatibility, and profitabilityShare product knowledge and insights to uncover new opportunities and enable retentionServe as a trusted advisor and subject matter expert; support the upskilling of frontline sales through coaching and knowledge sharingOutcome: Build trust through credible technical supportRespond quickly and effectively to customer needs with tailored recommendationsSupport contracts, RFQs, and technical inputs for business development and innovationDeliver advanced expertise for critical applications or high-risk accountsProvide expert technical support on complex and critical applications to resolve challenges and mitigate attrition riskOutcome: Strengthen team and customer capabilitiesCreate and deliver engaging training for sales and customer teams on product application and complianceCoach and mentor sales associates to boost technical confidence and readinessDevelop resources and tools for consistent technical learning across regionsOutcome: Maintain compliance and safety excellencePromote adherence to safety, health, environmental, and regulatory policiesParticipate in audits, manage compliance documentation, and support continuous improvementAlign with regional standards and customer expectations for SHEQ practicesOutcome: Advance Innovation and Technical AlignmentEngage in cross-functional ideation forums to drive product and process innovationEvaluate emerging technologies for potential integration into technical solutionsDevelop business cases for existing application for new market segmentsContribute to product lifecycle and commercialization planningIdentify gaps and align R&D and market feedback to enhance solution relevanceBasic QualificationsEducation Requirements: Bachelor's Degree in Chemical Engineering or ChemistryJob Experience: 7 - 9 years in TissueBusiness understandingIn depth knowledge of the Buckman product range, their functions and applicationsIn depth knowledge of customer processes, their challenges, their end users and how our chemistries and application technologies can address their requirements.Advanced knowledge of chemistry and microbiologyGood knowledge of sales and marketing principles, processes and proceduresUnderstanding of engineering principles and ability to design product application systems.Advanced project management skills.CompetenciesEnsures Accountability - Holding self and others accountable to meet commitmentsCommunicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesManages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsCustomer Focus - Building strong customer relationships and delivering customer-centric solutionsPlans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goalsJ-18808-Ljbffr