Engagement Director – Strategic Transformation, Customer Success

Job Description: Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes.Build long-term executive relationships that foster customer trust, adoption, and advocacy.Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change.Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities.Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals.Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes.Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices.Requirements: 8+ years of experience delivering enterprise consulting or professional services engagements.Proven success leading complex digital transformation initiatives in enterprise environments.Strong experience operating within pre-sales and solutioning environments, including scoping and shaping large implementation programs.4+ years of enterprise-level program or project leadership experience.Demonstrated ability to influence executive stakeholders and facilitate strategic discussions.Exceptional communication, presentation, and stakeholder management skills.Strong analytical thinking, problem-solving, and risk management capabilities.Experience collaborating with technical architects and subject matter experts to develop scalable customer solutions.Bachelor's degree required; MBA or advanced business/technology degree preferred.Benefits: time off programsmedicaldentalvisionmental health supportpaid parental leavelife and disability insurance401(k)an employee stock purchasing program