Patient Service Representative

Job Title: Patient Care Coordinator Location: Worcester, MA Contract: 03 months possible contract extension Hours Per week: 40 hours per week.Description: • Manage patient check in and check out processes, including verifying insurance, collecting co pays, and obtaining required documentation • Greet and assist patients in person and over the phone with a professional and compassionate demeanor • Conduct patient outreach calls to schedule appointments, including preventive care visits and follow ups • Schedule, confirm, and reschedule patient appointments while maintaining accurate records • Meet outreach, scheduling, and preventive care quality targets • Serve as a primary resource for resolving patient inquiries or concerns • Ensure compliance with HIPAA and healthcare privacy regulations • Coordinate with clinical teams to support patient flow and operational efficiency • Maintain accurate records in electronic health record (EHR) systems • Support training and onboarding of new patient service staff • Generate reports and assist with operational improvement projects