Social Services Assistant

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.About The PositionRiverside University Health System – Behavioral Health’s Homeless Housing Opportunities, Partnerships & Education (HHOPE) Program is currently seeking a qualified Social Services Assistant to join our team in Riverside.In this role, Social Services Assistants support the HHOPE Program by helping individuals experiencing homelessness stay engaged, housed, and connected to essential services. They assist with tracking STPH and Housing Navigation members, confirming housing placements, conducting routine check-ins with housing vendors, and monitoring bed availability and member progress. They also help collect required documentation, distribute and gather monthly self-assessments, and provide basic program education to members. Social Services Assistants collaborate with PSC, BHS III, and Housing Navigation teams by communicating updates, supporting referrals to behavioral health and community services, and maintaining accurate documentation in EPIC, HMIS, and internal tracking tools. They also assist with data entry, follow up on error work queues, and transport members as needed. Strong coordination, communication, and organizational skills are essential to supporting this high-volume housing program.Strong candidates will have experience working with individuals experiencing homelessness or at risk of homelessness, be familiar with Medi-Cal or CalAIM Community Supports, and feel comfortable using data systems such as HMIS or EPIC.Schedule: 9/80 (7:30 am- 5:30 pm/ Every other Friday 7:30 am - 4:00 pm).Meet the Team!Riverside University Health System – Behavioral Health is a leading provider of mental health and substance use services in Riverside County. With a dedicated team of professionals, including psychiatrists, clinicians, peer specialists, and paraprofessionals, RUHS-BH serves over 45,000 individuals annually.We are committed to delivering culturally competent, evidence-based care across all ages. Our programs, including Mental Health Services, Substance Use Services, and the Public Guardian’s Office, address the diverse needs of our community.At RUHS Behavioral Health, you’ll join a compassionate, innovative team where your skills make a real difference. We offer opportunities for growth, collaboration, and meaningful impact.If you’re passionate about advancing your career while improving mental health in Riverside County, RUHS Behavioral Health is the place for you!For more information, please visit www.ruhealth.org/behavioral-healthExamples Of Essential DutiesConduct visits to housing sites and vendor locations to verify member placements, assess housing stability, and gather updates on member progress and bed utilization.Review member information and documentation to support the development and implementation of basic housing support plans, in coordination with PSC, BHS III, and Housing Navigation staff.Assist members in completing required program forms, housing-related documentation, and authorizations; help members access needed services by providing referrals and guidance.Provide members with basic education on program expectations, next steps, and available community resources to support housing stability and engagement in services.Support members in developing skills that promote successful housing retention, such as understanding house rules, navigating services, and maintaining communication with providers.Serve as a liaison between members, housing vendors, internal teams, and community partners by clarifying instructions, sharing updates, and facilitating access to services.Assist members with transportation to housing sites, appointments, or program-related activities, following all safety requirements and ensuring timely access to services.Document member interactions, housing updates, and service coordination activities in EPIC, HMIS, and internal tracking tools; maintain accurate and up-to-date electronic records.Support transitions between housing placements by coordinating with vendors, confirming bed availability, and ensuring required documentation is completed.Prepare basic reports, correspondence, and updates related to member status, housing progress, and program activities under the guidance of supervisory staff.Minimum Qualifications OPTION I Experience: Six months as a Community Services Assistant in any Riverside County department.OPTION IIExperience: One year experience performing client directed services in either a social service, healthcare, mental health, or non-county (public or private) agency and/or organization.OPTION IIIEducation: Completion of 15 semester or 24 quarter units from an accredited college or university preferably with course work in psychology, sociology, social welfare, social/human services, other behavioral sciences, or a related field to the assignment.ALL OPTIONSLicenses: Valid CA Driver's License is required.Knowledge of: Basic public social service programs at the state and local level; basic principles of public assistance policies, laws, rules, and regulations governing public social services agencies; current issues, in the field of social services; behavioral patterns of the disadvantaged; cultural and ethnic attitudes towards community and social services; basic principles of interviewing and problem-solving methods.Ability to: Work effectively with a wide variety of agencies, organizations, and individuals; interview, evaluate clients and recognize the relevant and significant factors pertaining to their needs; implement basic social service plans and monitor client's progress toward established goals; understand and evaluate basic psychological, cultural, and social factors affecting behavioral patterns; explain department procedures;, interpret agency programs and policies to clients, agencies, and organizations; read and interpret information obtained from computers, microfilms, and written documents; obtain information in a non-intrusive but persuasive manner; interact effectively with people from diverse cultures and socio-economic backgrounds.SUPPLEMENTAL INFORMATIONPhysical RequirementsMust be able to sit and work at a computer for extended periods, occasional standing, walking, and driving, with or without reasonable accommodation, depending on departmental needs.Must be able to independently lift and move items weighing up to 20 pounds, with or without reasonable accommodation, depending on departmental needs.Application Status: To confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com , click on your name in the upper right corner, and click on “Applications & Status.”Sign Up for Job Alerts: Go to www.RC-HR.com , click on “Careers,” click on “County Job Openings,” and click on “Subscribe to Job Alerts” icon.For Questions Regarding This RecruitmentPlease contact Edgar Manzo at (951) 555 - 0951 or EMCardenas@rivco.org .Please allow 1-2 business days for a response to general inquiries.________________________________________________________________________________________APPLICATION INFORMATIONVeteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policiesReasonable AccommodationsThe County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disabilityProof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).Work Authorization RequirementApplicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.Equal Opportunity EmployerThe County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.Pre-EmploymentAll employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary PeriodAs an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General InformationCurrent County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.