Technical Program Manager

Comprehend and maintain working knowledge of existing requirements across CMS tools and UAT data, helping identify missed opportunities in systems or processesScreen and prioritize tech concerns from the overall content management function at Marcom, identifying and elevating patterns and pain pointsContribute to planning activities by providing technical context for system versus staffing efficiency, and overall recommendations for platform and strategy improvements that benefit the product ecosystemAggregate tools updates and status across the studio as needed for contribution to reports to leadership, distilling findings and concerns, and communicating issues concisely with attention to core problemsChampion advancement and improvement of internal systems and workflowsAdvocate for Content Management as primary user of Content Management toolsMaintain and develop relationships with key strategic partners through MarcomImbed in key projects, influencing initial and ongoing practicesWork with project teams to provide recommendations when there are issues and roadblocksAssess gaps between existing systems and workflows compared to industry developments and best practices, using research data to recommend innovative solutionsWork with Marcom Engineering partners to uncover and leverage innovations made across the wider business Minimum Qualifications7+ years content management experience4+ years technical program management experienceDemonstrated success identifying, assessing, and recommending solutions for CMS issuesProficient in multiple enterprise Content Management solutionsEstablished program management skills within a larger complex business frameworkExcellent communication and interpersonal skillsSelf-starter, self-motivated, self-directed, self-sufficientAbility to course-correct quickly as the needs of the business evolve, and to deftly influence without authorityExperience navigating large and complex organizations, including gaining access to key stakeholders, and successfully managing relationship-building dynamics and processes Preferred Qualifications3+ years work experience in web developmentProven technical acumen in CMS and underlying architecture; advanced experience with AEM front- and back-end a plusStrong, audience-oriented presentation skillsAt ease with wide array of business best practices and frameworks; experience with agile methodology and scrum ceremonies a plus