Program Manager- Workforce Training

Required Skills and Experience:10+ years of experience in program management in a global environmentOperational background in restaurant/ hospitalityExperience supporting global launches, transformations, or culture-change initiativesProven ability to rollout large scale, workforce training/ operational changeWell versed in change management and best practicesExperience managing external vendors or agenciesFamiliarity with customer experience (CX), employee experience (EX), or service standards programsExperience supporting global launches, transformations, or culture-change initiativesNice to Have:Change management certification or experience leading enterprise-wide adoption programsDay to day:An employer is looking for a Workforce Training Program Manager to lead day-to-day activation of the client’s global Service Standards and Tastemakers strategy. This role will coordinate stakeholders, manage program governance, drive market readiness, and ensure successful execution of the global hospitality roadmap from pilot learning through 2027 launch and adoption.Key responsibilities will include:Hospitality Program LeadershipManage the end-to-end global Service Standards and Tastemakers roadmap.Coordinate activities across XM, Operations, Training, Marketing, Communications, Insights, and market teams.Maintain key milestones, deliverables, risks, dependencies, and decision logs.Support leadership alignment and governance routines.Market Activation & ReadinessPartner with pilot markets to gather learnings, identify best practices, and support readiness planning.Coordinate market launch preparation, localization planning, and implementation support.Develop and maintain market-facing tools, timelines, and readiness trackers.Support global roadshows, market leadership engagement, and launch planning activities.Change Management & Stakeholder EngagementCoordinate development and execution of the hospitality change management plan.Partner with Communications and Marketing teams to support storytelling, engagement, and launch activities.Facilitate stakeholder alignment across Global Functions, COOs, Market GMs, and Operations teams.Support creation of leadership materials, presentations, and communications.Measurement & Continuous LearningPartner with XM Insights and Analytics teams to support pilot and launch measurement activities.Coordinate collection of pilot learnings, success stories, and qualitative feedback.Maintain visibility to key adoption, engagement, and hospitality metrics.Support development of business case materials and proof points for leadership.Program OperationsWork with external vendors, contractors, and agency partners supporting the hospitality program.Track budgets, timelines, and resource requirements.Identify risks and recommend mitigation plans to leadership.Ensure execution stays aligned with overall hospitality strategy and business priorities.