Cloud Operations Engineer

Job Description: The Cloud Operations Engineer is a customer-facing role responsible to assist with project and deployment tasks in support of CyberSheath Managed Services clients' onboarding and technology initiatives. The successful candidate will engage new clients to understand their architecture, implement CyberSheath solutions and technologies in the environment, and address any potential gaps that may arise. They will work as part of a project team responsible for the management, support, and migration/implementation projects related to CyberSheath client's IT systems. Provision and deliver computer systems and services, both on-premise and cloud hosted solutions Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies Design and deliver secure cloud solutions in Office 365 and Azure Architecture, design, system evaluation and analysis, and infrastructure assessments Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc. Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget Provide timely updates and feedback to the internal team and clients regarding project status activities being on-track. Drive technical implementation tasks to completion by budgeted deadlines Proactively communicate with clients to ensure requests are properly addressed Collaborate with team members to troubleshoot onboarding implementation issues as they arise Other duties as assigned. Requirements: Minimum of 7+ years' experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory – Group Policy), Deployment and Migrations Must have proven experience performing successful Office 365 email migrations and cloud, P2V, V2V server migrations Must have experience with Intune enrollment and policies. Intermediate networking experience (TCP/IP, routing, SSH, VPN) Knowledge of automation tools and scripting Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc. Great analytical and problem-solving skills to troubleshoot complex systems and problems Must have exceptional interpersonal and verbal/written communication skills Amazing organization skills to balance and prioritize workloads. Must be comfortable with leading technical discussions consisting of client and CyberSheath personnel Demonstrated ability to work in a team environment Must be a U.S. Citizen and reside within the United States or its Territories Benefits: A virtual work environment Travel expectations - Approximately 20% Some on-call, shift, weekend, and evening work