Remote Senior Forward Deploy Engineer

About the CompanyArmada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.  With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us.  Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.  About the RoleThe Senior Forward Deploy Engineer for AMER is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership across the United States and Canada. This role combines the execution depth of a Forward Deploy Engineer with the long-term ownership and customer leadership of a Technical Account Manager.During early engagements, the Senior FDE leads platform bring-up, deployment execution, and initial workload onboarding. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, reliability, and expansion across sites and use cases.This role reports into the Sr. Director of Customer Success & Delivery, Americas & US Federal and is intentionally designed to avoid fragmented ownership between deployment and post-sale success. Success is measured by speed to production, deployment quality, customer confidence, platform adoption, retention, and expansion. Key ResponsibilitiesDeployment execution and platform bring-upLead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaSExecute deployments across the United States and Canada, including multi-site and hybrid environmentsOwn infrastructure bring-up, platform configuration, and production readiness validationMake real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layersPartners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystemsConduct field surveys to facilitate frictionless Galleon deploymentsTechnical account ownership and customer successServe as the primary technical point of contact (L1) for assigned North American customers post go-liveOwn the technical success plan, adoption milestones, and operational maturity roadmapBuild trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, ,as well as data & AI teamsLead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRsActs as primary contact during escalationsJoint Success Plan ownershipBuild, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customerAlign deployment milestones, platform adoption, and operational maturity to customer business objectivesUse the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value trackingRegularly review progress against success plans with customer stakeholders and Armada leadershipEnsure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planningSurface risks, dependencies, and blockers early and drive resolution with clear ownershipTime-to-value acceleration and adoptionReduce time-to-try and time-to-value by unblocking workloads and accelerating early production winsDrive platform adoption across new workloads, business units, and sitesIdentify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaSDrive improved operational efficiency by integrating workloads into the Marketplace for easier deploymentOperational excellence and reliabilityEnsure customer environments remain stable, secure, and production-readyProactively identify scaling risks, architectural gaps, and technical debtCoordinate with Product, Engineering, and Support teams to resolve issues efficientlyData residency, security, and regulatory executionOperate confidently within US and Canadian data residency, privacy, and security expectationsSupport customer security reviews, audits, and governance processesBalance global delivery standards with regional regulatory and customer requirementsMaintain disciplined access control, documentation, and operational hygieneField leadership and mentorshipAct as a senior technical presence for North American customers, setting the bar for execution and customer engagementMentor junior FDEs, TAMs, and delivery engineers as the region scalesContribute to deployment standards, runbooks, and repeatable best practicesCross-functional collaborationPartner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalationsWork with Sales on expansion planning while maintaining a trusted post-sale postureProvide structured feedback to Product and Engineering teams based on real customer usage Qualifications and Experience8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account rolesProven ability to own both hands-on delivery and long-term customer technical relationshipsDeep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated computeStrong troubleshooting skills in live, production environmentsExperience supporting large enterprise or public sector customers in the US and CanadaWillingness to travel across North America as requiredClear, confident communication style suited for executive and senior engineering audiences Preferred ExperienceExperience with edge compute, modular data centers, or distributed infrastructureFamiliarity with AI workloads, GPU clusters, and high-performance computing environmentsExposure to regulated industries such as energy, manufacturing, telecom, healthcare, or public sectorExperience operating in geographically large or multi-region environmentsComfort operating with ambiguity and owning outcomes end to end What Success Looks LikeNorth American customer environments reach production quickly and operate reliablyThe same engineer who deploys the platform remains the trusted technical owner long-termNorth American customer environments reach production quickly and operate reliablyThe same engineer who deploys the platform remains the trusted technical owner long-termAdoption expands across workloads, sites, and regions without handoff frictionCustomers view Armada as a strategic AI infrastructure partner due to consistent technical ownership Compensation & BenefitsFor U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications.  In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request).BenefitsMedical, dental, and vision (subsidized cost)Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)Retirement plan options, including 401(k) and Roth 401(k)Unlimited paid time off (PTO)15 paid company holidays per year#LI-Remote #HP-1Compensation$188,000 - $235,000 USD You're a Great Fit if You'reA go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing companyA collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you  Equal Opportunity StatementAt Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and CandidatesArmada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.