Service BDC Business Development Representative

Job Description:Service BDC Business Development RepresentativeThe Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. They receives, processes, and coordinates all incoming service appoints via phone, website, and online chat. In addition, they performs clerical and administrative duties for the Service departments.The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.ResponsibilitiesManages all incoming sales and service appointment quires by scheduling appointments, confirming pending appointments, following up with missed appointmentsCoordinates questions and issues with the appropriate department personnelHelps follow up with phone and internet service leadsMake outbound calls to customers regarding upcoming appointments and services dueAssist customers in determining appropriate scheduling options for their vehicleAssist with basic questions regarding service pricing, service duration, warranty coverage, and service packagesManages all required paperwork and prepares documentation (forms, reports, etc.) when neededTracks loaner vehicles for customersConfirms special order partsProvides administrative assistance as needed Job Requirements: RequirementsHigh School diploma or GEDPrevious in a similar position (administrative, clerical, call center, customer service, etc.)Working knowledge of the automotive industry a plusHelpful attitude and friendly demeanorHighly professional and dependableStrong computer and internet skills, including Microsoft Office suiteClose attention to detail to assure accuracy of work CompensationCompetitive Pay Based on ExperienceMedical BenefitsPaid VacationHolidaysProfessional WorkplaceNon-Smoking WorkplaceDrug Free WorkplaceOpportunity for AdvancementDirect Deposit401(k) with Company MatchVictory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer's wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug free workplace.It's time to make the most important move of your career!