Program Manager

Job Category: Program ManagerJob Type: HybridJob Location: Dauphin County PennsylvaniaCompensation: Depends on ExperienceDescriptionJob DescriptionTHE POSITIONThe Commonwealth of Pennsylvania is seeking Program Manager to join our growing and innovative Commonwealth Office of Digital Experience (CODE PA) team. This is an opportunity to work with a wide range of technologies while helping improve digital services for the citizens of Pennsylvania. If you are detail-oriented, organized, and interested in supporting digital initiatives that serve the public, we encourage you to apply. This role is ideal for individuals looking to deepen their project management experience while supporting Agile delivery teams and delivering digital services.Description Of WorkIn this position, the Permitting, Licensing, and Certifications (PLC) Enterprise Program Manager will lead the delivery of the PLC enterprise initiative for the Commonwealth Office of Digital Experience (CODE PA). The PLC Program Manager is responsible for leading and delivering complex, cross-functional initiatives that span multiple projects and workstreams. This role owns the overall program structure, ensuring alignment between strategy and execution while driving accountability across teams. The Program Manager establishes governance, operating models, and delivery frameworks to bring clarity, organization, and consistency to program execution. The PLC Program Manager also fulfills a critical role in coaching teams, improving ways of working, and driving successful outcomes in complex, fast-paced environments.Acting as a strategic leader, the Program Manager partners with product, project management, operations & procurement, engineering, and business stakeholders to help prioritize work, manage dependencies, and mitigate risks. They are responsible for maintaining clear communication, enabling informed decision-making, and ensuring progress is transparent at all levels of the organization. This role requires strong leadership, the ability to influence without direct authority, and a willingness to address challenges directly.Key ResponsibilitiesProgram Leadership & Accountability:Own end-to-end delivery of a complex, multi-workstream programEstablish program vision, structure, and execution strategyDrive alignment across product, project, engineering, UX, vendors, and stakeholdersLead with authority and clarity, ensuring accountability at all levelsOperating Model & GovernanceDesign and implement the program operating model (cadence, governance, decision-making, etc.)Establish clear roles, responsibilities, and escalation pathsStand up and lead steering committees and governance forumsEnsure consistent adherence to program standards and ways of workingPlanning & ExecutionDevelop and maintain an integrated master roadmap across all workstreamsIdentify and manage cross-workstream dependenciesDrive quarterly (or periodic) re-planning and prioritizationEnsure deliverables are met on time, within scope, and within budgetTeam Organization & EnablementOrganize and structure teams for clarity and effectivenessCoach product managers, project managers, and leads on best practicesEstablish clear expectations for meeting readiness, deliverables, and communicationAddress gaps in performance, ownership, and executionStakeholder Management & CommunicationIn partnership with the product managers, the program manager serves as the primary point of accountability for program status and outcomesDeliver clear,concise, and structured reporting to leadershipTranslate complex program details into digestible insights for non-technical stakeholdersFacilitate alignment and resolve conflicts across teamsRisk, Issue, And Decision ManagementProactively identify program risks, issues, and blockersImplement mitigation strategies and drive resolutionEscalate critical issues with clear recommendations and decision asksEnsure timely and effective decision-making across the programFinancial & Vendor OversightDrive program budget, forecasting, and financial trackingOversee vendor performance and accountabilityEnsure contracts, procurement, and deliverables align with program goalsAdditional Duties May IncludeAssisting with Agile project coordination and team facilitation; supporting Agile teams by helping coordinate Scrum activities, tracking project progress, and assisting in the removal of obstacles that impact delivery.Supporting assigned Scrum Masters with ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives as neededAssisting in the coordination of project activities and tracking progress against project timelines and deliverablesSupport the Product Manager to track programmatic key results, objectives, and deliverables.Helping identify and escalate project-level risks, issues, or blocked work items to leadershipMaintaining project documentation, status reports, and project tracking toolsAssisting with communication between technical teams and business stakeholdersMonitoring project-level progress and helping track team performance using Agile metrics and project management toolsContributing to project reports and presentations for leadership and stakeholder audiencesRequired Experience, Training & Eligibility Qualifications10 years of program or portfolio management experienceProven track record managing large-scale, multi-year, multi-million-dollar programsExperience managing multiple concurrent workstreams and cross-functional teamsExperience working with both internal teams and external vendorsLeadership & CommunicationDemonstrated ability to lead with authority and influence without direct controlStrong ability to coach, mentor, and elevate team performanceComfortable having critical, constructive conversations with senior stakeholdersExceptional communication skills (executive-level reporting and team-level clarity)Delivery & ExecutionDeep expertise in program governance, planning, and execution frameworksStrong understanding of Agile, Waterfall, and hybrid delivery modelsAbility to bring structure to ambiguous or under performing environmentsPreferred QualificationsExperience in State Government – preferred but not requiredExperience with Salesforce – preferred but not requiredCertifications (e.g., PMP, Scrum, etc.)Experience in standing up programs from early-stage or disorganized environmentsCore CompetenciesStrategic thinking with strong execution focusOrganizational design and operational excellenceAccountability and ownership mindsetConflict resolution and stakeholder alignmentRisk-based decision makingClarity, structure,and attention to detailSuccess Metrics (What Good Looks Like)Program is structured, predictable, and operating with clear governanceTeams are aligned,accountable, and consistently preparedRisks and dependencies are actively managed (not reactive)Leadership has clear visibility into status, risks, and decisionsDelivery milestones are met with improved efficiency and qualityAdditional RequirementsExperience working with project management or Agile tools (such as Confluence, Azure DevOps, SharePoint, or similar tools)Ability to communicate clearly with both technical and non-technical stakeholdersExperience assisting teams with tracking work items, tasks, or project deliverablesFamiliarity with Agile or Scrum practicesExperience supporting meetings or project ceremonies such as stand-ups, sprint reviews, or planning sessionsExperience assisting with documentation such as project plans, requirements, or status updatesExposure to technology procurement or participation in RFP/RFI processes is preferredAbility to perform essential job functionsApply OnlineYour Name *Your Phone Number *Your Email Address *Job idWhat is your current U.S. visa or immigration status? *SelectU.S. Citizen (USC)Lawful Permanent Resident (Green Card holder)H1BF1-OPT/Stem-OPT/CPT EADH4-EADL-2SGC-EADOther Valid VisaWhere are you currently located at? *W2 or C2C *SelectW2C2CHow many years of total experience do you have? *How many years of relevant experience do you have? *Do you require H1B sponsorship? *YesNoDo you require sponsorship? *NoYes – H-1B transferYes – Green Card sponsorshipYes – Both H-1B transfer and Green Card sponsorshipUpload Resume *ΔFacebook X LinkedIn WhatsApp