Sr Salesforce Administrator- Remote

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The RoleThe Senior Salesforce Administrator is responsible for the administration, optimization, support, and continuous improvement of the Salesforce platform and related integrated systems. This role serves as a senior technical resource within the Salesforce CoE, providing advanced platform administration, automation, security management, troubleshooting, release support, and user enablement across critical business processes.The Senior Salesforce Administrator partners closely with business stakeholders, product owners, developers, architects, QA teams, and other IT functions to deliver scalable Salesforce solutions aligned with organizational goals. This role leads complex configuration initiatives, supports production operations, mentors junior administrators, and contributes to platform governance, best practices, and long-term roadmap planning.The ideal candidate combines deep Salesforce platform expertise with strong analytical, communication, and problem-solving skills and demonstrates the ability to balance operational support with strategic platform enhancement initiatives.What You’ll DoSalesforce Administration & Platform ManagementAdminister and maintain Salesforce environments, including Sales Cloud and related applicationsConfigure and support custom objects, fields, record types, page layouts, dynamic forms, validation rules, approval processes, and Lightning applicationsCreate and maintain advanced automation solutions using Salesforce Flow and declarative platform capabilitiesManage users, profiles, permission sets, role hierarchy, sharing rules, queues, and security configurationsMonitor platform performance, storage utilization, system health, and adoption metricsPerform routine platform maintenance, cleanup, and technical debt reduction activitiesProduction Support & Issue ResolutionProvide Level 2 and Level 3 support for Salesforce-related incidents, service requests, and enhancement requestsTroubleshoot system issues, data inconsistencies, automation failures, integration errors, and user-reported defectsCoordinate root cause analysis and resolution activities across technical and business teamsEnsure timely incident resolution and adherence to established SLAsSolution Delivery & CollaborationPartner with business stakeholders to gather, analyze, and document functional requirementsTranslate business requirements into scalable Salesforce solutions using declarative and low-code capabilitiesCollaborate with developers, architects, QA analysts, and integration teams during project executionParticipate in backlog refinement, sprint planning, solution reviews, and release activities within Agile delivery frameworksSupport system testing activities including unit testing, UAT coordination, defect tracking, and deployment validationData Management & IntegrationsPerform data imports, exports, cleansing, deduplication, validation, and migration activities using approved toolsSupport integrations between Salesforce and third-party applicationsAssist in monitoring integration health, troubleshooting synchronization issues, and validating data integrityMaintain awareness of enterprise data governance and security standardsRelease Management & GovernanceSupport deployment and release processes utilizing CI/CD and DevOps toolsMaintain documentation related to system configuration, release notes, operational procedures, and user guidanceParticipate in Salesforce release readiness activities and evaluate new platform capabilitiesRecommend process improvements, governance enhancements, and optimization opportunitiesLeadership & MentorshipServe as a mentor and technical resource for junior Salesforce Administrators and team membersPromote Salesforce best practices, documentation standards, and scalable configuration approachesFacilitate knowledge-sharing sessions and contribute to team capability developmentEscalate risks, blockers, and strategic concerns appropriately to leadershipWhat You’ll BringBachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent combination of education and experience5+ years of Salesforce Administration experience in enterprise environmentsSalesforce Administrator Certification requiredStrong hands-on experience with Salesforce Sales CloudAdvanced experience with Salesforce Flow, validation rules, formulas, reports, and dashboardsExperience supporting production environments and managing platform enhancementsUnderstanding of Salesforce security model including profiles, permission sets, roles, and sharingExperience with Agile delivery methodologies and SDLC processesExperience using DevOps and CI/CD tools such as Gearset, Copado, or DevOps CenterFamiliarity with data management tools such as Data Loader or XL ConnectorStrong analytical, troubleshooting, organizational, and problem-solving skillsExcellent written, verbal, and interpersonal communication skillsAbility to manage multiple priorities in a fast-paced environmentAbility to communicate effectively with both technical and non-technical stakeholdersMust be able to read, write, and speak fluent EnglishNice To HavePreferred QualificationsSalesforce Advanced Administrator CertificationSalesforce Platform App Builder CertificationExperience with Salesforce CPQ and Advanced ApprovalsExperience supporting Marketing Automation platforms (Marketo, Eloqua, HubSpot, etc.)Familiarity with Apex, SOQL, Lightning Web Components (LWC), and VisualforceExperience with Salesforce sandbox management and release governanceFamiliarity with VS Code and source control conceptsExperience with Financial Services, Professional Services Automation, or ERP-integrated Salesforce environmentsExposure to enterprise integration platforms and APIsCore CompetenciesSalesforce Platform AdministrationBusiness Process AnalysisData Management & IntegrityAutomation & Workflow DesignProblem Solving & TroubleshootingCommunication & Stakeholder EngagementCollaboration & TeamworkContinuous Improvement MindsetTechnical DocumentationAdaptability & InitiativePerformance ExpectationsTimely resolution of incidents and service requests within defined SLAsDelivery of scalable and maintainable Salesforce solutionsHigh-quality system documentation and configuration standardsEffective collaboration with stakeholders and technical teamsContinuous identification of process and platform improvement opportunitiesCompliance with internal governance, security, and change management proceduresContribution to team knowledge sharing and operational excellenceBetter TogetherDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.Learn more at www.beyondtrust.com.