Assistant Branch Manager

DescriptionGENERAL DESCRIPTION:The Assistant Branch Manager for Kalona is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.Key AccountabilitiesCan complete the HPG sales processActively promotes products and services and maintains a general knowledge of all products and services offeredIdentifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverageWorks with Branch Manager to prepare performance reviews for all Retail staff under their supervisionComplete consumer loans from application to closingOpen and close all types of deposit accountsHas a strong commitment and dedication to internal and external customer serviceHandles customer complaintsCounsels customers with special problems or in disagreement with bank policies and proceduresAssist with the responsibilities of the Branch Manager in their absence at the Kalona locationPerforms all functions related to safe deposit boxes including opening, closing, maintenance and allowing accessOperate Teller cash drawer Performs branch cash auditsRequirementsPOSITION REQUIREMENTS:Must have the ability to work a flexible work scheduleMust have a satisfactory record of work performance adhering to all Bank Policies and ProceduresPost high school education/one year in banking or related field preferred*The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs