Senior Print Technician

DescriptionThe Management Services Division is seeking a Senior Print Technician. This position is to support the operation of the reprographics center by completing incoming print requests, guiding the assistant print technician and providing customer service to inquiring customers. This role will be operational in the reprographics center, which is one of the 3 sections in the Office Services Unit.Are looking for a position of service that can expose you to a wide range of networking and skill growth? Well, look no further! The reprographics center of the Office Services Unit is seeking to hire a responsible and dedicated candidate for the Senior Print Technician position. If you are interested, please feel free to apply for this position and we’ll contact you about your potential for possibly joining our team here at Maryland National Capital Park and Planning Commission.Examples of Important DutiesProcesses a high volume of print production requests daily with a strong focus on timeliness, efficiency and quality.Edit and convert costumers’ files for print production uploaded from orders in Park & Printing SolutionsCoordinate and assist customers on large print projects by providing detail information about the reprographic center’s binding and print capabilities for production Provide tours of the reprographic center to all walk ins and schedule visits upon requestPerform training and guidance on the operations of the reprographic center to the print technician assistant Work with courier staff to ensure customers receive their print ordersProficiently operates production and mail equipment, including, but not limited to, high-volume multi-function printers, finishing and binding equipment.Performs first-level troubleshooting and maintenance on production and printing equipment.Assist with troubleshooting and maintenance on reprographic systems and equipment.Package and log print request for Courier delivery.Organizes print job orders and occasionally prepares copier for reproduction; adjusts and operates advanced, high-volume copiers to perform functions such as reductions, two-sided copying and collating by sets and stacks; operates a variety of minor bindery equipment such as collators, staplers, drills, folders, and performs routine maintenance of equipment such as cleaning, changing filters, refilling ink developer and toner, adding user agents, and clearing paper jams.Maintains confidentiality of data including legally-protected personal information, proprietary and pre-decisional information not subject to public information disclosure, sensitive programmatic data, and other sensitive data.Assists team leaders and managers with monitoring and maintaining inventory and procurement for printing and distribution supplies.Performs routine and timely data entry of print production expenses for accounting and billing purposes.Maintains monthly reports describing malfunctions or recurring issues with printing &distribution equipment and provides report to team leaders and managers.Initiates service requests for all Department copier/printer pool.Collects and submits monthly meter readings to team leaders and managers.Occasionally provides Central Desk coverage and Courier Service (As needed).Opens and closes Printing & Distribution center as needed.Assists members with placing orders in Park & Printing Solutions and recommends appropriate duplication method. Maintains print request database within Park & Printing Solutions and keeps customers abreast on the progress and request status of their job. Provides exceptional customer service and maintain security guidelines outlined in the Reprographic ManualRequiredMinimum QualificationsHigh school graduation or GED; andOne (1) year of experience in printing work; an equivalent combination of education and experience. PreferredGood knowledge of (1) duplicating set-ups; (2) Commission activities*; (3) Commission organization*; (4) Commission policies and procedures*; (5) office priorities.Developed while on-the-jobKnowledge, Skills and AbilitiesExpert skill in operation of (1) duplicating equipment; (2) photocopiers; (3) printers; (4) collation devices.Proficiency with Microsoft Word, Excel, PowerPoint and Outlook and with Adobe Acrobat.Supplemental InformationMay be subject to medical, drug and alcohol testing.Work hoursThe work hours for this position are 9 a.m. to 5 p.m. Working Conditions/EnvironmentWorks in duplicating and print shop with various inks and printing equipment.Moderate pressure to meet deadlines or handle multiple tasks.Ability to lift 50 pounds.Ability to stand for long periods of time.Ability to work overtime as needed and with short notice.The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.Applicants with Disabilities under the Americans with Disabilities Act.If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)M-NCPPC will make all efforts to reasonably accommodate you.THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION2026 Benefit Summary For Seasonal Intermittent EmployeesThe following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.Limited Benefits For Seasonal EmployeesHealth Insurance PlansYou are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.MedicalKaiser Permanente Health Maintenance Organization (HMO) with Prescription PlanUnitedHealthcare Select Plan (EPO)Prescription: CVS Caremark Prescription PlanOther BenefitsCredit UnionSick Leave BenefitsThis summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.01Do you have a high school diploma or GED and one (1) year of experience in printing work, or an equivalent combination of education and experience?YesNo Required Question