Customer Service Agent

Company DescriptionJ. Moore Insurance Agency, founded in 2015 and located in Mount Kisco, New York, is dedicated to delivering exceptional customer service and fostering long-term relationships with clients. As an independent agency, we collaborate with leading insurance companies to offer tailored solutions that meet clients' unique needs. Our mission is to provide reliable, honest service and a range of insurance products designed to protect families, homes, businesses, and property. By helping clients make informed decisions, we strive to exceed expectations and ensure peace of mind.Role DescriptionThis is a full-time hybrid role for a Customer Service Agent, based in Mount Kisco, NY, with some remote work flexibility. The Customer Service Agent will engage directly with clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include responding to phone and email communications, assisting clients with their insurance options, maintaining accurate records, and collaborating with the team to enhance the overall client experience.QualificationsP&C insurance experience (Minimum 1 year)Customer service and support experienceStrong communication and interpersonal skillsStrong organizational skills