Patient Coordinator in Telehealth

Benefits:401(k)Bonus based on performanceHealth insuranceOpportunity for advancementPaid time offTraining & developmentWellness resourcesPatient Coordinator (Telehealth Services)Location: Tarzana Job Type: Full-Time Compensation: Base + Performance BonusesAbout UsWe are a fast-growing telehealth company dedicated to making high-quality care more accessible, convenient, and personalized. Our team is passionate about helping patients take control of their health through innovative digital solutions.Role OverviewWe're looking for a Patient Coordinator who thrives in a fast-paced, patient-focused environment. In this role, you'll serve as a key point of contact for prospective and existing patients - guiding them through their care journey, answering questions, and ensuring they receive the support they need to stay engaged with our services.This position is ideal for someone who is empathetic, confident on the phone, and results-driven.What You'll DoFollow up with prospective patients who began but did not complete the onboarding or checkout processRe-engage past patients and help them restart their care plansConnect with patients requesting cancellations to understand concerns and offer solutionsEducate patients on available treatments, benefits, and next stepsBuild trust and rapport through clear, compassionate communicationMaintain accurate records of patient interactions in our systemConsistently meet or exceed performance and engagement targetsWhat We're Looking For1–3+ years of experience in sales, customer retention, or patient coordination (telehealth or healthcare preferred)Strong communication skills, especially over the phoneAbility to handle objections and guide conversations with confidenceEmpathy and professionalism when discussing sensitive health topicsSelf-motivated and comfortable working independently (no micromanagement).Experience with CRM systems is a plusWhat Makes You a Great FitYou're persuasive without being pushyYou know how to turn hesitation into confidenceYou genuinely enjoy helping people while achieving measurable resultsYou can balance patient care with performance goalsCompensation & BenefitsCompetitive base salaryUncapped performance bonusesFully remote work environmentOpportunities for growth within a rapidly scaling companyWhy Join Us?You'll play a critical role in helping patients access care they may otherwise miss—while building a rewarding career in a high-growth industry.