Inside Sales/Purchasing Representative

SummaryThe Internal Sales Representative is responsible for preparing quotes, answering customer inquiries, researching new product requests, and writing orders. They will also serve as a liaison between outside sales and customer service departments. The Inside Sales Representative is an early point of contact for prospective and existing customers who purchase a product or service that the business supplies. They respond to the most fundamental inquiries and promote customer satisfaction by reinforcing service features and benefits in a professional and agreeable style.Confer with customers by telephone, email, or in-person to provide information about products and or services, take or enter orders, revise orders, inform purchasing, and/or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.Resolve customer order complaints, pricing concerns, pick-ups, and credits. For billing issues, consult with AR.Refer unresolved customer grievances to designated departments for further investigation.Determine charges for service requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Solicit sales of new or additional services or products.Essential Duties and ResponsibilitiesInside Sales Representative Duties:Create, process, and monitor sales ordersProfessionally handle incoming requests from customers and associates to ensure orders are processed in a timely mannerProvide timely turn-around on all sales orders to insure adequate delivery of goods and servicesRespond to customer and supplier inquiries about order status, changes, or cancellationsContact Sr. inside Sales/purchasers and/or warehouse to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problemsPurchasing Duties:The Purchasing Coordinator is responsible for processing purchase orders and tracking inventory supply while collaborating with associates to ensure customer satisfaction.Monitor and track the purchase order processAbility to negotiate best vendor terms, pricing, and delivery based on a specific budget and schedule requirementsPrepare purchase orders and send copies to suppliers and to departments originating requestsDetermine if inventory quantities are sufficient for needs, purchasing more products when necessaryMaintain working knowledge of purchasing policies, processes, and procedures (e.g., demonstrate a complete understanding of buying and pricing products)Analyze trends in vendor pricing and sales activity to determine the correct timing of purchasingContact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problemsReview purchase orders in order to verify accuracy, terminology, and specificationsPrepare, maintain, and review purchasing files, reports, and price listsCompare prices, specifications, and delivery dates in order to determine the best bid among potential suppliersCalculate costs of orders and charge or forward invoices to appropriate accountsCompare suppliers' bills with bids and purchase orders in order to verify accuracyLocate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be orderedMaintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendorsPrepare invitation-of-bid forms, and mail forms to supplier firms or distribute formsEnter data to maintain the purchase order databaseOther Duties:Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers while following Company Confidentiality requirementsUtilize computerized data entry equipment and various word processing, spreadsheet, and file maintenance programs to enter, store and/or retrieve informationManage time to determine priorities in order to effectively accomplish a broad range of activitiesContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and partner with the manager on those process improvements ideasWill learn and practice backup responsibilities for processes such as delivery logs etc.Communicate in a professional, respectful, and courteous manner with all employees, customers, and others with whom we may work.Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, high employee engagement, and the constructive exchange of ideas designed to meet or exceed the organization's strategic goals.Follow all Company Policies, Procedures, and ProtocolsOther duties will be assigned during the course of employment.RequirementsQualificationsAbility to read, write, speak, understand and communicate effectively in the English languageAbility to handle complaints and unpleasant customers using decision-making and analytical abilitiesKnowledge of MS Office (Word, Excel, Outlook, Access)D. Strong organizational skills, strong attention to detail, strong interpersonal skills, and ability to professionally complete administrative tasksKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologyAbility to work independently on assigned tasks as well as to accept direction on given assignmentsAbility to work collectively with team membersHighly developed sense of integrity and commitment to customer satisfactionPhysical Work/Environment RequirementsWork is performed in an office environment (constant 67-100%) and requires seldom (0-10%) movement into a warehouse environment.Reasonable Accommodation NoticeReasonable accommodations may be made to enable individuals with disabilities to perform job functions, ask Manager.Salary Description