General Manager – Store Operations

The Thompson Organization is looking to hire a full time Business Development Center (BDC) Manager.The BDC Manager is responsible for leading and developing The Thompson Organizations Business Development Center to drive sales traffic through phone, email, and digital inquiries.This role ensures that every customer inquiry is handled promptly, professionally, and in alignment with the organizations commitment to exceptional customer experience.The BDC Manager works closely with General Managers, Sales Managers, Sales Consultants and the Marketing Department to optimize lead handling, improve communication processes, and maximize conversion rates across all stores within the organization.*Auto dealership experience neededREQUIREMENTSSetting up processes for incoming internet leads and phone calls, ensuring fast response times.Hiring, coaching, and training staffEnsuring proper logging and tracking of all customer interactionsCreate and maintain staffing schedules, ensuring coverage to meet daily inquiry volumeFoster a positive, high-energy environment focused on customer service excellenceFoster a positive, high-energy environment focused on customer service excellenceProficient in Excel, Google Sheets, and other data analysis and formula-driven toolsHeavily utilize and train CRM tools and other programs across the dealerships as needed to drive performance and grow the businessAbility to analyze and communicate performance data with General Managers and Marketing teams to evaluate ROI on lead sources and optimize strategiesWorking for Thompson means you're a part of the family. We have a unique culture where management knows your name and works with you to achieve your career goals. We offer competitive salaries, top-notch facilities that include toolboxes for our technicians, air-conditioned shops, free uniforms, Saturday team lunches and an extensive benefits package.At Thompson, we care about your family because you are a part of ours. We organize events like Bring your Child to Work Day and Dorney Park day, where your family can also be involved with the Thompson experience. We also do an annual tree decorating contest, Denim Day, and sponsor Bucks County's largest 2-day arts festival that happens right here in Doylestown!Thompson employees could work anywhere but they choose to work here, and that's what makes the difference! So, take a look and see if there's a position right for you to join our family. Experience the Thompson Difference for yourself!BENEFITS FOR FULL-TIME EMPLOYEES INCLUDE:Blue Cross health plans with $0 deductibles, dental, vision and RX plansPaid life insurance |Short and long-term disability | 401K plan with company matchFlexible spending accounts for medical and dependent care | Paid Employee Assistance ProgramPaid vacation, personal days, and holidaysEmployee and family discountsThe Thompson Organization is an equal opportunity employer and drug-free workplace.Based in historic Doylestown, The Thompson Organization proudly serves Bucks County, the Greater Philadelphia Area and New Jersey. Since 1969, The Thompson Organization has been consistently committed to providing outstanding customer service from the moment you walk into our showroom, to fixing your vehicle in our service department. We are conveniently located at Routes 313 & 611 in Doylestown, and at Route 611 & the PA Turnpike in Willow Grove. Our dealerships include Thompson Toyota, Thompson BMW, Thompson Lexus Doylestown, and Thompson Lexus Willow Grove. We welcome you to experience The Thompson Difference.