ServiceNow & Jira Administrator (Remote - LATAM)

Servicenow & Jira Administrator The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.What You'll Lead and BuildPlatform Administration & OwnershipAdminister and support ServiceNow and Jira platformsManage users, roles, groups, permissions, and access governanceOversee platform health, upgrades, and release coordinationMaintain platform standards, naming conventions, and governance controlsConfiguration & Enhancement DeliveryConfigure forms, fields, workflows, and approval processesManage SLAs, notifications, queues, and assignment rulesConfigure Jira workflows, boards, issue types, and permissionsDeliver enhancements through structured intake and release cyclesLight Development & AutomationDevelop ServiceNow business rules, client scripts, and UI policiesBuild Flow Designer automations and Jira automation rulesPerform minor scripting using JavaScript / GlideScriptSupport API integrations using REST and webhooksTroubleshoot automation and integration issuesServiceNow Platform SupportSupport ITSM modules (Incident, Problem, Change, Catalog, CMDB)Maintain catalog items, forms, and knowledge articlesAssist with CMDB data quality initiativesProvide L2/L3 support for platform issuesJira & Confluence AdministrationAdminister Jira and Confluence workflows, permissions, and spacesBuild dashboards, filters, and reportsSupport Agile delivery practicesMaintain Confluence documentation standardsUser Support & EnablementAct as primary contact for platform-related issuesProvide training and best practices guidanceCreate and maintain documentationDrive platform adoption and user experience improvementsReporting & InsightsDevelop dashboards for ITSM and Agile metricsEnsure data accuracy and consistencyProvide insights to stakeholdersWhat You Bring to the TableRequired Qualifications4–6+ years of experience administering ServiceNow and/or JiraStrong understanding of ITSM / ITIL and Agile methodologiesExperience with configuration, automation, and basic scriptingExperience with REST APIs or webhooksStrong troubleshooting and communication skillsPreferred QualificationsServiceNow CSA certificationAtlassian certificationsExperience with CMDB / CSDMExposure to Integration Hub or MID ServerKey Traits for SuccessStrong platform ownership mindsetBalances configuration and development effectivelyAble to manage multiple enhancements simultaneouslyDetail-oriented and organizedStrong stakeholder engagement skillsBenefits that Move You Forward.We're here to amplify your brilliance, not contain it.Work from anywhere with true flexibility and freedom.Earn in USD with compensation that matches your expertise.Recharge confidently with dedicated paid time off.Advance your career with fully covered international certifications.Access coworking spaces worldwide whenever you want a professional setup.Strengthen your English and expand your global reach.Connect and have fun with activities that unite our international team.Feel appreciated with personalized gifts and a thoughtful welcome kit.Grow our community and earn through our referral program.At Pearster, your journey matters, and we're here to help you go further than you imagined.