BDC Manager

Brief DescriptionThe Business Development Manager supervises the follow up and communication regarding customer inquiries and selling new and used vehicles at dealership gross profit and volume, within customer satisfaction standards.Responsibilities/Duties/Functions/Tasks Communicate effectively with internet and phone customers within established time frames. Respond to new leads in a timely manner and make appointments for the sales/service departments. Knowledgeable of call center environment. Hire, schedule, train, supervise and build a BDC Staff. Responsible for updating all e-commerce websites and email communications. Responsible for assuring customer satisfaction to the highest standards. Greet all BDC appointments when they arrive for an effective transition to a salesperson. With pre-owned vehicles, make sure the used car manager is aware to ensure that the vehicle is prepared to show. Assist sales staff to manage deals from start to finish. Provide reports for the management team. Perform proper customer follow-up to unsold customers to maximize all selling opportunities. Attend product and sales training and continuing education on Sales Processes & Products. Maintain a sold follow-up system that encourages repeat and referral business to contribute to customer satisfaction. Perform follow up to other prospects when needed.BenefitsHealth insurance with choice of medical plans starting at $84.50/monthDental and vision insuranceLife, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance401(k) retirement investment plan with company matchAccrued paid time offEmployee Vehicle Purchase ProgramParts and service discountsProfessional work environment, with job training and advancement opportunities