User Support Analyst II (on-site)

OverviewThis is a 1 year contractThe User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting. The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in a Windows and Office 365.Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts.ResponsibilitiesProvide second level support with specialized knowledge in touch-maintenance and setup of desktops, networking and troubleshooting. The Technical Specialist has knowledge and understanding of managing customer expectations while serving as a base for technical expertise in Windows and Office 365.Demonstrate expertise in conveying technical and functional concepts for a specific technical specialty. Identify improvements to project standards to achieve high quality services/products. Identify best practices and standards for the use of the product. Deliver support and design for industry specific applications that require integration with statewide systems or applications. Interact with executive level business users or technical experts.Experience / QualificationsResolve routine and non-routine hardware, standard software, local applications problems with the aid of technical resources — 3 yearsAdhere to state security standards to protect the PCs and network environment — 3 yearsImage devices in accordance with DEQ and DIT policies. — 3 yearsProvide accurate information to users on IT products and services. — 3 yearsAssist with day-to-day IT operations including administrative procedures, asset management and inventory controls. — 3 yearsCommunicate with other technical resources; Tier II/III, peers, vendor supportJ-18808-Ljbffr