Customer Experience Specialist

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.Customer Experience Coordinator TasksProviding exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.Answering incoming calls, text, emails and chats across multiple platformsUnderstanding and promoting Bump Boxes products, culture and valuesAssessing the unique needs of customers using consultative methods and recognizing potential sales opportunitiesBe willing to help team members complete various tasks to accomplish organizational goalsMaintaining strict confidentiality of customer informationFully utilize the systems, tools, training, and resources provided to maximize potentialAssist other departments with varies tasks as neededRequirementsCustomer service experience (phone experience preferred)Strong communication skills (verbal and written)Excellent decision-making abilitiesMust be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisorRegular attendance and punctualityBenefitsEmployee Stock Option PlanHealth InsuranceEmployee Recognition ProgramFamily Friendly Atmosphereand the pride of working at the fastest growing company in the region!