RSG Administrator (1254)

RSG AdministratorEnsure excellent client service to all stores or any location by managing, prioritizing, communicating, and following up on all Service Orders. This position is also required to coordinate tasks and responsibilities with other members of the Retail Service Group to achieve Department goals and Objectives.ResponsibilitiesThis role entails providing complete customer service support to internal and external clients and customers while adhering to company processes and policies. Our ideal candidate can stay organized in a fast-paced environment and communicate clearly as they will play a major part in the success of the office.Administration Partner to establish timelines, manage technical resources and processes to ensure work meets standards of the creative directive and business standards, as well as ensuring technical repeatabilityIdentify and drive opportunities for Continuous Quality Improvement and the creation of efficiencies within areas of responsibility and overall department, with follow-up as needed for achieving successful outcomesEnsure key product process dates are met, tools are effectively utilized, and cross-functional teamwork occurs. Communicate effectively internally and externally to keep team updated on project status, issues, and concerns.Proactively flag critical issues for consideration that may impact aesthetic of productProactively flag critical issues for consideration that may impact manufacturing and/or quality of final productBuild and maintain open communication with suppliers to understand strength, weakness, and overall execution abilities.Inventory Control: proper understanding of the financial impact of proper inventory control and movement of inventory amongst all other areas of the business.Serve as Liaison between the department, stores, and vendors.Basic understanding of SAPArticle CreationPurchase OrdersTransfersSubcontractor processTechnicalHave a thorough understanding of the jewelry manufacturing process and watch repairsUnderstand market prices for stones and metalsCoordinate technical training with vendorsEnsure Jewelers & Watchmakers use of parts and components is consistent and in line with our practices.Ensure tools and equipment is serviced and maintained per manufacturer's specifications.Ensure supplies are on hand and disposed to in a safe manner following Health and Safety procedures.Knowledge And Skills RequiredEducationHigh School diploma requiredExperienceExperience in Customer Service is Required (3-5 years)SkillsKnowledge in the field of Jewelry making and repairs,A minimum of 5 years’ experience in all phases of Jewelry repairs including but not limited to working with 18K gold and platinumThe administrator will possess creative problem-solving abilities, must be a team player and adhere to deadlines and have strong interpersonal skills with the ability to perform in a Workshop environment.Additionally, the administrator will be a quick learner who Is able to work with expedited service requests.Drive for excellenceCustomer Service focusAbility to cope under pressure in a busy environmentEnthusiastic and self – motivatedStrong organizational, customer service and time management skillsStrong attention to detailStrong written and verbal communication skillsHigh energy, self-motivated and outgoing personalityStrong Computer skills, Web Navigation, Microsoft Office (Excel, Word, Power Point) SAPAbility to coordinate with other components of the RSGAbility to make independent decisionsAbility to multitask daily on a fast-paced environmentExcellent judgment skills