Help Desk Support

We are working with a leading professional solutions firm that connects great people with great companies, specialising in technology and finance & accounting talent solutions. This organisation is committed to delivering exceptional service and fostering career growth.The Role Provide essential support to end-users for various IT issues, including computer, application, system, device, access, and hardware problems Identify, research, and resolve technical problems of moderate complexity efficiently Respond promptly to technical support requests received via telephone, email, and online channels Document, track, and monitor problem resolution processes using applicable systems and tools Collaborate with other teams or departments to ensure timely and effective resolution of user issuesWhat You'll Need Proven experience in desktop-based hardware support is preferred (1 year) Required prior experience in Service Desk or Desktop Support roles Basic user and security group experience with ServiceNow Knowledge of Active Directory administration Strong proficiency in Microsoft-based operating systems, particularly Windows 10 and 11 Experience with using and troubleshooting Office 365 and Gmail (including permissions, calendaring, and delegation) Familiarity with using and troubleshooting collaboration and productivity tools such as Zoom, G-Suite, and Slack Ability to support and troubleshoot MFA and VPN issues Familiarity with troubleshooting Wi-Fi Networking on both Macs and PCsWhat's On Offer Opportunity to work remotely with a dynamic team Comprehensive benefits package including medical/dental/vision insurance and 401(k) Focus on professional development and growth within a supportive environmentApply via Haystack today!