Concierge

Guest Experience & Concierge ServicesProvide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiencesArrange reservations, transportation, special requests, and custom guest experiencesProactively identify guest needs and opportunities to elevate the staySupport VIP, repeat, and special-occasion guests with enhanced serviceServe as a welcoming, knowledgeable presence for guests before, during, and after arrivalFront Desk & Operational SupportSupport Front Desk operations during peak timesAct as a knowledge extension of the Front Desk teamAssist with guest issue resolution and service recovery as appropriateMaintain alignment with Front Desk SOPs and luxury service standardsKnowledge Base & Information ManagementMaintain and curate guest-facing information spacesEnsure all information is accurate, current, brand-aligned, and seasonally relevantCoordinate updates related to hotel amenities, hours, events, and local partnershipsHotel-Hosted Events & ExperiencesSupport hotel-hosted events, retreats, and experiencesServe as a guest liaison during eventsShare guest feedback and insights with leadershipCollaboration & InitiativeOperate as a self-directed role with strong ownership and accountabilityCommunicate proactively with leadership regarding guest trends and opportunitiesWork collaboratively across departments to ensure consistent guest messagingQualifications & SkillsHospitality or guest services experience preferredStrong knowledge of (or ability to learn) Rehoboth Beach and surrounding areaExcellent communication, organization, and problem-solving skillsComfortable using hotel systems and digital platformsProfessional, warm, and proactive service styleAbility to multitask in a fast-paced environment