System Operator

DataStaff is seeking a System Operator for a long-term contract opportunity with one of our direct clients located in Little Rock, AR. *This position is onsiteResponsibilities:Entering radio information into the network in order to activate the radio.Maintaining accurate records of user information.Performing defined tasks as per the client and AWIN processes.Resolving user issues by answering questions and requests when they arise.Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.Maintaining client confidence and protecting operations by keeping sensitive information confidential.Monitoring system alarms and engaging with technical maintenance personnel as appropriate.Contributing to team efforts.Knowledge and Skills:Associate or Bachelor's degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field.Strong customer service skills.Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals. Ability to communicate clearly via telephone and email.Strong attention to detail and ability to prioritize tasks.Excellent technical knowledge of computer systems, hardware, software, and networks.Strong problem-solving and troubleshooting skills.Excellent organizational and time management skills.Ability to work independently and as part of a team.Proven experience in system support or in a similar technical support role.Excellent problem-solving and analytical abilities.Ability to pass a background check.Ability to lift 50 lbs.Required Skills:3 Years - Experience as a Technical Help Desk Support Analyst3 Years - Experience with IT security practices and protocols3 Years - Experience logging and documenting technical problems and issues3 Years - Experience working independently and as part of a teamExperience working in an environment that required lifting at least 50 lbsThis position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.