Desktop Support Technician

Overview Join our dynamic IT support team as a Desktop Support Technician and become the vital link in ensuring seamless technology operations across our organization. In this energetic role, you'll deliver top-tier technical support, troubleshoot software and hardware issues, and manage computer systems to empower our staff with reliable, efficient tools. Your proactive approach and excellent communication skills will help create a productive environment where technology works for everyone. This paid position offers an exciting opportunity to develop your IT expertise while making a tangible impact on daily business functions. Responsibilities Provide comprehensive technical support to end-users for desktop computers, laptops, mobile devices, and peripherals, ensuring swift resolution of issues. Troubleshoot software problems related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office and enterprise tools. Manage computer hardware including installation, configuration, upgrades, and repairs to maintain optimal performance. Support network connectivity issues by configuring and troubleshooting LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network switches. Assist with IT infrastructure management tasks such as Active Directory user accounts, SCCM (System Center Configuration Manager) deployments, and Windows Server environments. Utilize help desk tools like ServiceNow, Jira, BMC Remedy to document incidents, track resolutions, and escalate issues when necessary. Conduct regular analysis of system logs and network performance to identify potential issues before they impact users. Support the deployment and management of computer management tools like SCCM for software updates and asset tracking. Collaborate with network administration teams to maintain LAN stability and security measures including firewall configurations. Assist in the setup and support of mobile devices and ensure security protocols are followed across all platforms. Experience Proven experience providing technical support in a fast-paced environment with a focus on desktop support roles. Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions; familiarity with Microsoft Windows Server environments is a plus. Hands-on experience troubleshooting software applications such as Microsoft Office suite and enterprise tools like ServiceNow or Jira. Demonstrated ability to manage computer hardware components and perform upgrades or repairs efficiently. Solid understanding of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls, and network security best practices. Experience working with IT support ticketing systems such as BMC Remedy or ServiceNow; familiarity with SCCM for software deployment is advantageous. Excellent communication skills with a customer service-oriented mindset; capable of translating technical language into understandable terms for end-users. Ability to analyze system logs and network data to diagnose issues proactively; strong problem-solving skills are essential. Embark on a rewarding journey where your technical expertise fuels productivity! We’re committed to supporting your growth in IT support by providing a vibrant work environment filled with opportunities to learn new skills while making a real difference every day. Job Type: Contract Pay: $25.12 - $30.00 per hour Work Location: In person