Care Center Manager

About Hopscotch Primary CareAt Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.About The RoleAs a Care Center Manager, you will play a key leadership role in overseeing daily clinic operations and supporting both clinical and non-clinical staff. You'll help drive operational excellence, support a strong clinic culture, and ensure an outstanding experience for patients and providers alike. Successful managers are collaborative, hands-on leaders who thrive in fast-paced environments and are passionate about delivering exceptional care.This position is based in Brevard, NC and is a full-time, in-office position Monday–Friday, 8 AM–5 PM.What You'll DoSpecific responsibilities for this role will include, but are not limited to:Provide leadership and foster collaboration across team members in Hopscotch clinics to deliver best-in-class patient care, support care teams and achieve goals around clinical outcomes, quality, operational and financial performance:Manage, coach, and mentor multidisciplinary teams of 5-10+ professionals at a single location Partner with physician leaders to enable successful clinical, operational, and financial outcomes and ensure they have the appropriate support needed Collaborate with teams across the company to share clinic information, identify/resolve/escalate issues and concerns, and support on-going training and development Advocate for patients and team members and foster a patient-centered, positive and supportive work culture Lead day-to-day operations at the clinic, ensuring robust processes are being followed to support quality care and operational efficiency: Oversee daily clinic operations to ensure smooth and efficient care deliverySupport staffing, scheduling, workflow management, and clinic operationsCoordinate clinic facility and maintenance needs as neededHelp oversee wraparound patient services, including transportation and field-based support when applicableEnsure a positive patient experience both inside and outside the clinicSupport care delivery for a growing patient population while maintaining high standards of quality and serviceAssist the Director of Clinic Operations with budgeting requests and operational planning as assignedLead scheduling and billing workflows to ensure efficiency and alignment with operational standardsSupport execution of operational and strategic initiatives across the clinicSupport achievement of key clinical, financial, and quality goals across the clinics:Assist with clinic financial reporting and operational performance tracking as assignedMonitor key clinic metrics and support performance improvement effortsEnsure compliance with HIPAA, CLIA, OSHA, and other regulatory requirementsIdentify opportunities to improve workflows, processes, and clinic performanceServe as an ambassador for your clinic in the community and support the culture and mission of Hopscotch: Build and maintain strong community relationships and partnershipsSupport clinic growth initiatives and community outreach effortsStep in to support operational and customer service functions when neededAbout YouYou would be a great fit for this position if you have experience managing large multidisciplinary teams in healthcare, a proven record of accomplishment of delivering financial and operational results and are passionate about delivering superb care to those who need it the most. Supervisory experience in a clinical setting is required.A great candidate for this role has: 2+ years of experience in a supervisory role within a clinical setting, managing teams both remotely and in personExperience managing operational and financial performance metrics preferredPassion for team-based, mission-driven healthcare deliveryAn understanding of the communities we serve and a commitment to delivering compassionate, high-quality careStrong leadership, communication, and problem-solving skillsA proactive, flexible, and team-first approachA track record of: Applying sound judgment, critical thinking, and problem-solving skillsImproving processes and driving operational outcomesBuilding strong working relationships across teamsTaking initiative and adapting quickly in fast-paced environmentsBringing a positive attitude and willingness to jump in where neededAdditional skills and requirements for the role:Bachelor's degree preferred Strong interpersonal and communication skills, verbal and written Proven reliability, organization, and dependability Proficient PC and technology skills US work authorization  From a cultural perspective, you are: Adaptable and thoughtful in fast-paced, evolving environmentsSolutions-oriented, with a positive and proactive mindsetAccountable, collaborative, and supportive of team growthWilling to roll up your sleeves and jump in where neededClear, reliable, and communicativePatient- and provider-focused, with a passion for mission-driven careWhy Hopscotch?We're building a different kind of healthcare experience — one centered on relationships, community, and whole-person care. Our teams are deeply connected to the patients and communities we serve, and we're committed to creating an environment where both patients and team members can thrive.When you join Hopscotch, you'll have the opportunity to:Make a meaningful impact in underserved and rural communitiesWork alongside collaborative, mission-driven teams who genuinely care about one anotherHelp shape and improve clinic operations in a growing organizationGrow your leadership skills in a fast-paced, supportive environment where your ideas and contributions matterPerks & BenefitsCompetitive pay and quarterly bonus potential!Excellent medical, dental, and vision coverageLife and disability insuranceEmployee Assistance Program (EAP) supportHealth Savings Account (HSA) and Flexible Spending Account (FSA) options401(k) retirement savings opportunitiesEmployee discount programs and wellness resourcesOpportunities for growth and development within a mission-driven organizationAt Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.