Specialist, Process Improvement-Business Optimization

AAA Club Alliance is hiring for a Process Improvement Specialist to join our team! The Process Improvement Specialist serves as a consultant to the Organization, leading cross functional teams in evaluating, planning, and implementing improvements to business processes and practices that may impact multiple lines of business, members, and/or associates. This role analyzes data and feedback from multiple inputs in order to map business processes to tangible, financial returns. In addition, the Specialist facilitates change management aspects of project implementation to ensure successful implementation. Projects undertaken are non-routine and moderately complex in nature with moderate or focused organizational impact.What We OfferAs part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:Competitive annual salary; the starting base salary range is $61,959-107,276*Annual Bonus + Annual Merit Increase EligibilityHybrid schedule (3 days on-site weekly)Comprehensive health benefits package3+ weeks of paid time off accrued during your first year401(K) plan with company match up to 7%Professional development opportunities and tuition reimbursementPaid time off to volunteer & company-sponsored volunteer events throughout the yearOther benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.Primary ResponsibilitiesLeads cross functional process improvement teams and Kaizen/Just Do It events. Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.Solves complex business issues to improve operational efficiency.Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.Prioritizes and implements process change requirements based on the critical effort needs.Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.Updates and maintains documentation on process improvements and process performance.Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.May support the development of training and/or change management materials or activities to support new processes or procedures.Other duties as assigned.Minimum QualificationsBachelor’s degree in business or related field preferred3-5 years relevant experience in process improvement initiativesExperience with Six Sigma, Lean or Kaizen events highly desirableFormal Six Sigma or other Process Improvement certification preferredKnowledge, Skills And AbilitiesStrong analytical background and problem solving skillsExcellent communication, facilitation, and presentation skillsAbility to work with diverse groups and manage client relationshipsAbility to analyze large data setsProven ability to lead project teams to successful outcomesFull time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave 401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job CategoryTraining