Partner, Programs and Operations Analyst

Partner, Programs and Operations Analyst Location: Remote – U.S. What You'll Do Sprinklr's Alliances organization is growing rapidly, and strong operational execution is essential to scaling our global partner ecosystem. As a Sales Operations Analyst – Partner Operations / Program Management, you will serve as the operational, program, and project management backbone for the partner business. You will lead cross-functional initiatives, improve processes, build reporting capabilities, and deliver programs that enhance partner performance, alignment, and visibility. In this role, you will manage complex projects and programs end-to-end, ensuring requirements are defined clearly, timelines are tracked, stakeholders are aligned, and outcomes are delivered with quality. Project & Program Management Lead and manage cross-functional projects across the partner lifecycle (e.g., partner programs, reporting automation). Define scopes, requirements, timelines, success metrics, and stakeholder alignment plans. Maintain operational cadence across programs, including governance meetings, reviews, prioritization discussions, and workstream check-ins. Ensure timely delivery of reporting, dashboards, documentation, and partner-facing materials. Track project risks, dependencies, and blockers, escalating where needed. Operational Management & Process Improvement Identify inefficiencies and recommend process improvements that strengthen accuracy, scalability, and cross-functional alignment. Develop and maintain operating rhythms for partner processes, ensuring predictable, consistent execution across teams. Support operational rollout of Partner Program components (tiering, certifications, boot camps, account planning frameworks). Maintain and improve the Partner Portal experience. Reporting, Analytics & Dashboarding Work with Business Intelligence team to automate data flows and replace manual reporting processes with scalable solutions. Develop scoping documents and requirements for new data or reporting needs; ensure alignment with technical teams. Provide analysis and insights that inform strategy, prioritization, and resource allocation. Cross Functional Partnership Partner with the owners of Sprinklr's internal systems (Sales Ops, BI, IT) to ensure requirements are defined clearly and delivered accurately. Serve as the operational liaison for Alliances, translating business needs into structured asks for technical teams. Ensure data quality, process consistency, and visibility across stakeholder groups. Build trusted relationships with Sales, Services, Finance, IT, and leadership teams. What We're Looking For 5–7 years of experience in operations, program/project management, or sales/partner operations, ideally in SaaS or channel-focused environments. Bachelor's degree in business, Operations Management, Finance, or a related field – or equivalent years of experience. Proven ability to lead cross-functional projects end-to-end, from planning through execution. Strong organizational skills, attention to detail, and ability to manage multiple workstreams in a fast-paced environment. A proactive, solutions-oriented approach with a passion for operational excellence. Experience creating documentation (process maps, requirements, SOPs) and managing operational workflows. Excellent communication skills with the ability to drive alignment and convey complex information across diverse audiences. Proven strategic thinking, ability to develop actionable plans, and execution skills that achieve organizational goals. Strong focus on operational efficiency, process optimization, and continuous improvement methodologies. Job Req Compensation Range $100,000 – $166,000 EEO Statement Sprinklr is a proud equal-opportunity employer that complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. Recruiting Scam Warning Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Please review the Federal Trade Commission's advice to avoid these types of scams (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms). J-18808-Ljbffr