Customer Community Manager, gt.school (Remote) - $100,000/year USD

Community is not a supporting function at GT School. It is the primary driver of our growth. Our network of parents represents our strongest competitive advantage. When families experience genuine connection and feel valued as stakeholders, they remain enrolled longer, generate referrals more quickly, and become vocal advocates. We seek a proactive builder capable of transforming individual enrolled families into a thriving, self‐reinforcing ecosystem.This position focuses on engineering the infrastructure that converts parents from transactional customers into committed stakeholders. You will establish the frameworks, recurring touchpoints, and continuous feedback mechanisms that fuel both retention and referral activity. Your work will go beyond managing superficial interactions. You will be designing authentic belonging.If you naturally think in terms of growth loops, track qualitative signals carefully, and understand that community architecture should deliver tangible business outcomes, this role offers direct ownership of one of the school's highest‐value strategic assets.What You Will Be DoingBuilding engagement frameworks that shift parents from passive participants to active community contributors.Spotting highly satisfied families and preparing them to serve as structured advocates and referral sources.Tracking community vitality on a daily basis and proactively addressing concerns with families showing early warning signs.Converting parent feedback and sentiment into concise weekly strategic reports that shape leadership priorities.Synchronizing key academic achievements with deliberate community touchpoints that amplify perceived value.Addressing parent inquiries with precision, empathy, and responsiveness across all digital communication platforms.Developing and curating clear, actionable parent‐facing documentation and educational materials.What You Won't Be DoingRunning superficial social media activity or optimizing for meaningless engagement numbers.Pushing one‐directional announcements without fostering genuine two‐way conversation.Functioning as a passive support desk focused solely on closing incoming tickets.Delivering scripted replies or depending on boilerplate messaging templates.Diagnosing technical issues or serving as first‐line platform troubleshooting support.Customer Community Manager Key Responsibilities Design and execute a scalable parent community infrastructure that produces quantifiable improvements in retention, advocacy behavior, and organic enrollment expansion.Basic RequirementsProven experience designing and managing community, customer success, or multi‐stakeholder programs.Strong program management skills with experience running end‐to‐end initiatives.Demonstrated ability to de‐escalate sensitive parent concerns while extracting actionable feedback.Data fluency with experience using CRMs and engagement metrics to track impact.Exceptional writing skills with a clear, persuasive, human voice.At least 1 year managing digital communication channels such as email, chat, or helpdesk tools.Proven ability to manage multiple concurrent priorities with structured tracking systems.Comfortable working remotely and communicating asynchronously.Nice‐to‐have RequirementsExperience building community or customer advocacy programs in a high‐growth startup.Background in education or private school environments.Fluency with digital community platforms such as Slack, WhatsApp Business, Circle, or similar tools.About Gt.school GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting‐edge tech with data‐driven insights to unlock every student's full potential. They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one‐size‐fits‐all approach that leaves brilliant students bored and disengaged. This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning – 2‐6 times faster than traditional classrooms. GT School students explore their passions, develop critical thinking skills, and learn to innovate.Because that's where genius lies. GT School is where gifted minds turn potential into power.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with us This is a full‐time (40 hours per week), long‐term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.#J-18808-Ljbffr