Key Holder/Sales Lead

Fragrance Outlet is one of the nation’s largest retailers of designer fragrances and we pride ourselves on being the authority in the fragrance business. We offer the widest selection of designer name fragrances, sold by a product trained staff, at an affordable price. We are currently seeking a results-driven Key-Holder for our location in Charlotte Premium Outlet. The candidate should assist the team in driving business results, enjoys high customer interaction, and coaches the team on both personal and store performance. We are committed to our employee development & growth and offer a career path within the organization. If you’re looking to take on a new role that provides growth and a successful career, join the Fragrance Outlet team now! Required Skills and Experience Can support Store Manager in leading store team in achieving both store and company goals Is a role model to the team in both personal sales performance as well as customer engagement Effective communication skills, being open to feedback, & ability to adapt quickly Ability to coach team with specific and timely feedback Ability to plan, delegate, and follow up on store tasks Responsible for managing store and team productivity in Store Manager absence Enjoys high level of customer interaction Responsible for store operational functions Maintains excellent visual presentation standards Qualifications Prior retail and/or management experience Strong communication, interpersonal, and written skills Time management and organizational skills Exceptional customer service skills Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift: 8 hour shift Application Question(s): Which action wouldn't impact a store's profit and loss statement? A. Negotiating longer payment terms with suppliers to improve cash flow B. Implementing energy-efficient lighting to reduce utility expenses C. Spending more on marketing to attract more customers D. Reducing staff hours to decrease payroll costs E. Offering discounts on high-margin products to increase sales volume Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident. What should Ahmad say to her? A. Tell her that he'd prefer to talk about it in private later B. Tell her that she's being unprofessional C. Ask her if she has proof that his team left the mess D. Thank her for letting him know and promise to talk to his team E. Apologize for the mess on behalf of his team A client is upset about a service delay. He's speaking loudly and attracting attention. What would you do? A. Acknowledge his feelings and explain how you'll try to speed things up B. Politely ask him to calm down and explain that getting upset won't help speed things up C. Explain that all clients are equally important and you're doing your best D. Suggest he contact the customer service hotline E. Direct him to speak to your supervisor Experience: customer service: 2 years (Preferred) retail management: 2 years (Preferred) Ability to Commute: Charlotte, NC 28278 (Required) Work Location: In person