Telephony Engineer

Stefanini Group is hiring! Stefanini is looking for a Telephony Engineer, Location: Dearborn, MI (Hybrid/Remote) For quick apply, please reach out Rakesh (Rex) Singh at 248-936-5005/rakesh.singh1@stefanini.com Open to W2 candidates only! Position Description: The Contact Center Services department is responsible for supporting the contact centers globally supporting over 6,000 agents across multiple business units. We are focused on implementing the next generation of Contact Center Telephony solutions that allow new capabilities to be added quickly to support a rapidly changing business environment. This position is for a Telephony Engineer. This technical position will be part of a voice transport team providing engineering, planning and support responsibilities the contact centers. Duties include: Lead/contribute to the design, management and support of the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE's and Customer Edge Routers. Assist in deploying performance, monitoring and alerting tools to ensure voice transport availability KPI's are being met. Maintaining voice transport documentation such as network designs diagrams, carrier circuit information and device configurations. Escalation point for production support incidents and problems. Work on voice transport problems of diverse scope and complexity. Ensure that business requirements for high availability are being met by actively monitoring, executing on capacity planning needs, recommend/implement design changes and perform annual disaster recovery tests. Cross training team members. Skills Required: Demonstrated ability to design, deploy, and troubleshoot a SIP based solution that supports VoIP applications Ability to resolve voice issues including the ability to understand system logs and coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT) Firm understanding of Cisco hardware and configurations (CODEC's, dial-peers, VLAN's, BGP, etc.) Experience with deploying voice transport monitoring and reporting tools (e.g. call allocators, SPLUNK, CYARA, carrier specific monitoring and reporting tools) Knowledge of advanced voice call routing and carrier features (e.g. SS7, 911 emergency call routing, etc.) Skills Preferred: Familiarity with IP telephony and IP contact center solutions including Cisco's UCCE, CUCM and predictive dialers and how these systems integrate in an enterprise contact center solution Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail Experience Required: 5+ years of voice transport experience in implementing advanced voice solutions using SIP and Cisco based network hardware and configurations Experience in designing and implementing complex voice components and services Experience Preferred: Previous carrier experience Education Required: Associate's Degree in IT related field or equivalent training Education Preferred: Bachelor's Degree in IT field **Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*** Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.