Mitigation Technician

When a home is damaged by water or a fire disrupts a business, someone has to step in immediately and start the recovery process. That someone is you.MITIGATION TECHNICIANInsurcomm Restoration | Fortify CompaniesField-Based | Full-Time | Pittsburgh, PAPay: $18.00 - $24.00 per hourAbout UsInsurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.Our Brand ValuesSafety first, always: We hold ourselves to the highest standard to protect our team, clients, and communitiesShowing up with a service heart: We help people move forward with empathy, respect, and unwavering commitmentBringing the energy: We show up with urgency and a get-it-done mindset, owning every outcomePredictability in the unpredictable: With standardized systems, we deliver consistency every timeDriving success together: By supporting one another, we strengthen relationships and drive resultsAbout The JobAs a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.When it matters most, we show up with heart—and we need technicians who do the same.What You'll DoRespond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related eventsPerform water extraction, structural drying, and mitigation services in accordance with IICRC standardsRemove and dispose of damaged building materials safely and efficientlyDecontaminate, clean, and deodorize affected interior spacesCollaborate with the Contents Division to clean, pack, and store salvageable itemsDocument job progress through photos and detailed notes using PSA and other required softwareCommunicate clearly and professionally with clients, answering questions with empathy and respectMaintain a clean, organized, and safe job site at all timesProperly set up, operate, clean, and store tools and equipmentFollow warehouse and vehicle protocols, including daily documentation of consumables and equipment useWork effectively and collaboratively with project managers, crew chiefs, and team membersReady to Join Us?We are building the future of property protection, and we need dedicated mitigation technicians to help us get there. If you take pride in hands-on work, care about helping people during difficult times, and are ready to be part of a team that shows up when it matters most, we would love to hear from you.Equal Opportunity EmployerInsurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.RequirementsWhat You'll BringRequiredWillingness to obtain IICRC (Inspection Cleaning and Restoration Certification)Proficiency with hand and power toolsAbility to lift up to 50 lbs and perform physical labor in varying environmentsStrong communication, listening, and interpersonal skillsStrong social awareness and customer service mindsetAcceptable driving recordReliable attendance and punctualityAbility to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)Team-oriented mindset with a positive, solution-focused attitudePreferredWRT (Water Damage Restoration) certificationPrior experience in restoration, construction, or related fieldExperience with PSA or similar job management platformsBenefitsWhat We OfferCompensation & BenefitsCompetitive hourly pay based on experienceComprehensive health, dental, and vision coverage401(k) with company matchGenerous PTO and 9 paid holidaysCompany vehicle (role dependent)Company technology stipend (monthly)Company gear and branded materials. $300 of swag bucks to use on our company merch siteOngoing training and certification supportCulture & OpportunityHands-on role with meaningful impact in the Portsmouth communitySupportive team culture focused on safety and excellenceClear growth path within a PE-backed, expanding organizationPaid training and certification advancementA values-driven, collaborative team that has your back