Senior Client Support Specialist

Job Summary Senior Client Support Specialist – Ticketmaster NA (Support & Ops). Locations: Arizona, Texas, Florida, Georgia (Hybrid). Division: Ticketmaster NA (Support & Ops). Line Manager: Sr. Client Support Manager. Contract Terms: Permanent, Full-Time, 37.5 hours per week, with occasional evenings & weekends, and up to 10% local and domestic travel. Responsibilities Develop and maintain excellent client relationships, meeting and exceeding client service level agreements. Co-ordinate upgrades and hardware replacements on/off site. Advise and educate clients on procedural guidelines to provide solutions for technical or service questions. Maintain customer contacts to enable accurate tracking and reporting. Provide onsite event support and after-hours office support as necessary. Maintain up-to-date working knowledge of Universe, TicketWeb & TM1, and keep abreast of new releases. Create or modify reports (Universe, TicketWeb, DOMO, and other advanced reporting) as needed. Assist with client onboarding, ongoing maintenance, and help resolve event-related errors. Communicate product updates, new features and functionality to clients. Provide support and best practices for all Universe and Clubs products. Assist with new event builds and conduct initial and ongoing training of new features. Use troubleshooting techniques and tools to identify root causes of issues and coordinate networking solutions between client and in-house teams. Qualifications Minimum of 4 years' experience in an office environment, preferably in customer/client support roles. Experience with Ticketmaster or other ticketing systems is a bonus. Box office experience is considered an asset. Detail-oriented with ability to multi-task and juggle competing priorities. Strong verbal and written communication skills. Proficiency in Microsoft Word, PowerPoint, and Excel. Knowledge of Universe, TicketWeb and TM Host is a bonus. Creative problem-solving ability and passion for live events. Benefits & Perks Health: Medical, vision, dental, and mental health benefits with health-care concierge and FSA/HSA options. Personal: Free concert tickets, generous paid time off, including holidays, sick time, and personal days. Wealth: 401(k) with company match, stock reimbursement program. Family: New-parent programs, caregiver leave, fertility, adoption, foster, or surrogacy support. Career: Skill development programs, tuition reimbursement, student loan repayment. Other: Volunteer time off, crowdfunding match. Equal Employment Opportunity Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, typographic accesibility. The company will consider qualified applicants with criminal histories in a manner consistent with applicable laws and will provide reasonable accommodations for disabilities. Ticketmaster also offers religious accommodations on a case-by-case basis. Hiring Practices This job description indicates the general nature and level of work performed by employees in this classification. Ticketmaster's recruitment policies place the most highly qualified individuals in a timely manner and may include promotion, referrals, advertising, and other avenues. Applicants will not be asked to pay fees or purchase equipment. J-18808-Ljbffr