Customer Support Specialist

Full Time Johns Creek, (USA) Experience: Previous experience supporting software applications Job Description: Ebix Health’s Customer Support group provides end user support for our suite of software solutions. The Customer Support Specialist is a highly visible position responsible for first level support to our customers. We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people. Responsibilities will include: Answer, research, and resolve support requests via phone, email and web in a timely and friendly manner Provide regular reporting on status of support requests, outstanding issues, activities and achievements Troubleshoot customer issues related to installations or general use of software Continually work to improve the effectiveness and efficiency of our support services Communicate with internal resources on level 2 and 3 support logs Requirements: Previous experience supporting software applications Ability to solve problems quickly and methodically Excellent verbal and written communication skills Independent self-starter with the ability to multi-task Ability to work in a fast-paced, high call volume environment Computer literate with knowledge of the Microsoft suite of products Ability to work 9 AM – 6 PM EST