Client Service Specialist

Position SummaryGuggenheim Investments is seeking a Client Service Specialist to join the relationship management support within Client Service. This role collaborates with various internal teams to provide service to institutional clients and their authorized parties. The role works closely with a Senior Client Service lead to manage existing client relationships and respond to complex and non-routine client inquiries. The position requires a proactive approach to learning, a meticulous attention to detail, strong communication skills to foster lasting client relationships, and the ability to recommend solutions or escalate matters as needed. Success in this fast-paced environment depends on effective prioritization and management of multiple client’s needs and deadlines.This position is in our New York City office.ResponsibilitiesKey ResponsibilitiesAlign daily with the Senior Client Service Executive on daily activities, account relationship management, priorities, and goalsEnsure timely communication of all required operational information for client accountsTake instruction and direction from the Senior Client Service Executive and keep Client Service Support up to speed on all client issuesAssist the Senior Client Service Executive as a secondary point of contact for assigned client relationshipsSupport client meetings, quarterly business reviews, and strategic planning sessions through preparation and follow-upMonitor and track client inquiries and requests through timely resolutionEscalate complex or non-routine issues to the Senior Client Service Executive with recommendations when appropriateDevelop understanding of client objectives, preferences, and service expectationsSupport internal onboarding execution in partnership with Client Service SupportCoordinate with operations, legal, compliance, investment management, and other internal teams to execute onboarding tasksProvide expertise as an operational subject matter expert with regard to onboarding of funds and SMAs, ensuring all details are fully researched and addressed by all affected groups in the firmCoordinate the opening and closing of client accounts on the accounting platform using the client and account utilitiesEnsure folders and checklists for onboarding and offboarding are completeTrack onboarding progress and proactively communicate status to the Senior Client Service ExecutivePrepare and review Due Diligence Questionnaires (DDQs) for accuracyEnsure seamless handoff from onboarding to ongoing servicingLiaise with various departments to ensure tasks are completed timely and accuratelyEscalate all operational back and middle office issues to the Senior Client Service Executive and Deputy Head of Client Service OperationsWork with Operations, Legal, Distribution, and members within the Investment Management Group among others to review and ensure scalability in existing and new processesWork closely with Client Service Support on daily operational tasksProactively identify operational issues and drive resolutionCoordinate preparation and delivery of client reporting, communications, and ad-hoc requestsCollaborate with internal teams (investment management, operations, legal, compliance) to address client needsPrepare client materials, presentations, and documentationDevelop working knowledge of firm strategies and products to support portfolio-related inquiriesEnsure accuracy and consistency of client data, records, and documentationDocument client preferences, key contacts, and relationship historyMaintain all meeting notes and updates in SalesforceSupport scheduling and coordination of client meetingsAdhere to regulatory requirements and internal policiesIdentify opportunities for process improvement and support implementationQualificationsRequired QualificationsBachelor's degree in Business, Finance, or related field3–6 years of experience in client service, operations, or relationship support within financial servicesDemonstrated experience coordinating cross-functional workflowsStrong organizational skills and attention to detailWorking knowledge of Fixed Income productsUnderstanding of front-office and middle-office workflowsExcellent written and verbal communication skillsProficient in Salesforce (or other CRM), Excel, Word, PowerPoint, and OutlookPreferred QualificationsExperience with institutional clients (asset managers, insurance companies, pension funds)FINRA Series 7 or 63 (or willingness to obtain)Familiarity with alternative investments or structured productsSalary RangeAnnual base salary between$110,000.00-$125,000.00The base salary range represents the low and high end of the anticipated base salary range for this position. Actual base salaries may vary depending on factors such as location and experience. The range listed reflects base salary only, and the total compensation package may include other components such as incentive compensation.