Remote Customer Service Professional - Phone, Chat, Email (entry level)

Remote Customer Service Professional - Phone, Chat, Email (entry level)Remote Customer Service Professional - Phone, Chat, Email (entry level)About the job Remote Customer Service Professional - Phone, Chat, Email (entry level)Remote Customer Service Professional - Phone, Chat, EmailCompany Overview:Covenant Academy is a K-12 classical Christian school that equips students for life, college, and beyond, using the time-tested tools of classical methodology. All subjects are taught through the lens of a Christian worldview. Our students are engaged by a supportive community of involved parents and faculty who are talented, caring, and godly. Covenant endeavors to see the character of Christ formed in each students life, while providing an educational program of academic excellence.This is a full-time, remote position with Convenant Academy. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients and tenants.Job Description:We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have.ResponsibilitiesRespond to phone, chat, and email inquiries in a timely and professional mannerProvide accurate and helpful information to clients and tenantsAssist with general inquiries, maintenance requests, and lease inquiriesTroubleshoot and resolve any customer service issuesMaintain a high level of customer satisfaction and ensure a positive customer experienceCollaborate with team members to ensure all inquiries are handled efficiently and effectivelyKeep detailed records of all customer interactions and follow up as neededStay up-to-date on company policies and procedures to provide accurate information to clients and tenantsAssist with other administrative tasks as neededRequirementsHigh school diploma or equivalentPrevious customer service experience, preferably in a remote settingExcellent communication skills, both written and verbalAbility to multitask and prioritize tasks effectivelyStrong problem-solving skillsProficient in using various computer programs and systemsAbility to work independently and in a team environmentAvailability to work a full-time schedule, including some evenings and weekends as neededWork from the comfort of your own homeComprehensive training and supportOpportunities for career growth and developmentCollaborative and supportive work environmentPaid time off and holidaysGreat Atmosphere - We are all about supporting each other while encouraging your career development!Awesome Benefits - We offer a competitive wage, generous paid-time off, medical, dental, vision, HSA, maternity pay, 401k + company match, continuing education allowance, pet care benefits, and more!Flexible ScheduleCareer Advancement Opportunities- We pride ourselves on growing from within!If you are a customer service professional who is passionate about providing exceptional service and enjoys working in a remote setting, we encourage you to apply for this exciting opportunity with Convenant Academy Join our team and help us continue to provide top-notch service to our stendents.Join Covenant Academy is a K-12 classical Christian school Be part of our integrated team, Students dreams a reality. Apply now!J-18808-Ljbffr