Senior Client Advisor

Role OverviewYour mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.ResponsibilitiesDevelop Client RelationshipDeliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpointPartner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networkingConsistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunitiesConsistently achieve and ideally exceed the sales target, always following retail guidelinesMaster the key moments of the sales ceremonyAsking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutiqueHandling negotiations and objections with easeAssist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experienceRemain knowledgeable on industry news and competitorsAct as a Maison ambassadorCommunicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customerDeliver daily boutique operationsUnderstand and comply with all security and operational policies and procedures of the Group, Maison and boutiqueAssist with daily set-up and breakdown of the boutique, and communicate on any maintenance issuesAssist in the merchandising and daily maintenance of displays and back-stockActively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)QualificationsEducation:College degree preferredRequired Experience2 to 5 years of previous experience in luxury retail, service or hospitality environmentGeneral knowledge and or interest of timepiece movementsTechnical Skills / AbilitiesStrong understanding of Customer Service needs and customer priorities.Excellent computer skillsSAP exposure is a plus.Personal SkillsAdditional language skills are a plusExcellent interpersonal and communication skills are requiredStrong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precisionSelf-starter with team-player approachMust be available to work retail hours including nights and weekendsRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer – United StatesEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: $27 - $30Salary will be determined based on relevant skills and experience.