Bi-lingual English/Spanish BDC Customer Service Representative

Hiley Automotive Group Job OpportunityAt the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.BenefitsMedical and DentalPaid Time OffCompetitive Pay and Bonus StructureLife InsuranceProfessional DevelopmentHoliday Pay401(k) available at most locationsMerit increase after 90 day probationary period, giving you pass your evaluationResponsibilitiesAnswer customer calls and establish follows-up with service appointments.Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.Provide customers with initial product information and direct them to the appropriate dealership resources.Follow up with missed appointmentsParticipate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management.Utilize BDC tracking system daily.QualificationsBi-lingual English/SpanishAt least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)Able to work any days/hours the BDC is openAutomotive knowledge a plusWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.