Housekeeping Manager

Compensation: $75,000 per yearGENERAL DESCRIPTION:Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened. The Housekeeping Manager participates in the development and implementation of business strategies for the hotel. WORK REQUIREMENTS:Staff SupervisionLead, supervise, and motivate a team of housekeeping staff including room attendants, housemen, laundry personnel, housekeeping supervisors, project staff and Room Inspectors.Assign daily tasks and monitor staff performance to ensure efficiency and quality service.Prepare and manage staff schedules to ensure adequate coverage and timely room turnovers.Quality Control and StandardsEstablish and maintain high cleanliness and hygiene standards for guest rooms, public areas, and back-of-house facilities.Conduct regular inspections to ensure compliance with hotel standards and operational procedures.Ensure all housekeeping activities meet organizational quality expectations.Inventory ManagementManage the procurement and proper use of linens, cleaning supplies, and guest amenities.Monitor inventory levels and implement stock control systems to reduce waste and prevent shortages.Coordinate with suppliers to ensure timely delivery of housekeeping materials.Training and Staff DevelopmentProvide ongoing training on cleaning techniques, safety procedures, equipment use, and customer service, and conduct daily morning stand-up meetings with staff.Evaluate employee performance and provide feedback to improve productivity and service quality.Support staff development through coaching and professional growth opportunities.Budget ManagementDevelop and manage the housekeeping department budget including labor costs, supplies, and equipment.Monitor departmental spending and implement cost control measures to ensure financial efficiency, and bi-weekly payroll processing.Interdepartmental CollaborationWork closely with the front office to coordinate room availability, guest arrivals, departures, and special requests.Collaborate with event planners and other departments to ensure housekeeping support for meetings, conferences, and special events.Guest SatisfactionAddress guest complaints related to housekeeping services in a professional and timely manner.Ensure guest requests for additional services, amenities, or special arrangements are fulfilled promptly.Maintenance CoordinationInspect rooms and public areas to identify maintenance issues.Coordinate with the engineering or PMT maintenance department to schedule repairs and maintain facilities in optimal condition.Technology IntegrationImplement and utilize housekeeping management software for task assignments, room tracking, and operational efficiency.Train staff on the effective use of technology used in housekeeping operations.Regulatory ComplianceEnsure all housekeeping operations comply with health, safety, and sanitation regulations.Promote safe work practices and proper handling of cleaning chemicals and equipment.Room InspectionsThe Manager shall supervise and ensure that each Room Inspector conducts two room inspections per Room Attendant. QUALIFICATIONS: Diploma or degree in Hospitality Management, Hotel Management, or Minimum three (3) years of experience as a Housekeeping Manager or Executive Housekeeper in a hotel environment.Previous experience in housekeeping management or supervisory role in hospitality.Strong leadership and organizational skills.Excellent communication and problem-solving abilities and decision making.Knowledge of housekeeping procedures, safety standards, and inventory management systems.Team leadership and supervisionTime management and schedulingQuality control and attention to detailBudget and cost managementCommunication and customer serviceProficiency in Microsoft Office: Outlook, Word, Excel, and PowerPointStrong computer literacy with the ability to quickly learn new systemsExperience with hotel Property Management Systems (PMS); knowledge of Opera, Alice, Birch Street is an asset.Knowledge of cleaning chemicals, safety standards, and proper handling proceduresAbility to monitor daily house counts, expected arrivals, and departuresUnderstanding of room availability status and housekeeping workflowKnowledge of hotel hours of operation and departmental coordinationFamiliarity with EEO policies and ability to promote a harassment-free work environmentStrong leadership, organizational, and communication skills.Experience managing large housekeeping teams.Ability to analyze room availability status and operational reports.Strong attention to detail and guest service standards.PHYSICAL REQUIREMENTSMust have the ability to stand, walk, and move for long periodsAbility to frequently lift or move up to 25 - 50 pounds.Regularly required to reach, stoop, kneel, crouch and crawl.Must be capable of working in various temperatures and in a fast-paced environment.PREFERRED QUALIFICATIONS:Flexible schedule, including weekends, holidays, and evening shifts if neededBilingual (Spanish Preferred)Hotel and or Housekeeping Experience preferred.Computer literacy.Strong communication, leadership, and time - management skills are essential, along with proficiency in cleaning, inventory management, and safety protocols.Proficiency with hotel software, PMS (Property Management Systems), and Microsoft Office.LICENSES/CERTIFICATIONS: Bachelor's degree in hospitality or business preferred, or 3 + years as an executive housekeeper, or housekeeping director experience. COMMUNICATION REQUIREMENTS:Handle guest requests promptly and professionally, using empathy to resolve complaints.Deliver clear, concise instructions to staff and provide on-the-job- training to ensure standards are met.Utilize positive body language, proper tone, and maintain visibility on the floor to build trust with the TEAM.Communicate regularly with General Management regarding operational issues, inventory, and staff performance.EOE/M/F/D/V/SOWe participate in E-Verify