Client Partner - Req# 530

What we need...COCC is currently seeking a Client Partner to serve as a liaison between COCC and its clients. The Client Partner will be the primary contact for the client on all strategic initiatives, new products and services, development requests, project guidance, and escalation of issues. The ideal candidate will provide value to COCC by ensuring the client's needs are being met. This person will also be tasked with communicating the client's voice appropriately, understanding their strategic goals, driving and facilitating interaction between the client and COCC management and departments, and expanding the client relationship with COCC.What's in it for you...COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:Hybrid schedules and ample paid time off allowing you work/life balance and flexibilityCustomized training and onboarding to support you in your first year at COCCRobust employee development programs aligned with career pathing objectivesCutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggetsGenerous PTO offerings, benefits and competitive compensationOn-site fitness centers, wellness incentives, and lifestyle spending accountsTuition ReimbursementOne-on-one career coachingDEIB initiatives championing inclusion and encouraging you to bring your whole self to workFinancial planning assistance with certified professionalsPeer recognition programsWhat you'll do...Prepare, attend, and follow up on client meetingsDiscuss Financial Institution/COCC direction, industry trends, strategy and client relationshipDiscuss COCC's current/prospective product offerings that apply to the Financial InstitutionResponsible for the overall relationship/management of the client; provide client support on an ongoing basisProvide point of escalation for issues and work with internal departments and management for resolutionProvide system support as appropriate utilizing system knowledge gained through trainingProvide Management updates to Financial Institution and COCCProvide Project Management and oversight of projects to clients as requestedAttend and participate in Committee meetings, COCC User Meetings, etc.What you'll bring...Bachelor's degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.Bachelor's degree or comparable work experienceTen or more years' experience in the banking/financial services industryStrategic and functional knowledge of all COCC products and servicesDynamic personalityA self-starter that can work at a very fast paceTrue Professional with strong communication skills and attention to detailMust be abreast on industry trends and understand the regulatory environmentProficient in Microsoft Office programsTravel 40% to 50% of the timeLocal candidates are preferred for this roleThe salary range for this position is $84,000-95,000/annually