Sales and Operations Specialist

Job Description Benefits:401(k)401(k) matchingBonus based on performanceFlexible scheduleOpportunity for advancementPaid time offTraining & developmentBenefits/Perks401k EligibilityCommission PotentialPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a Sales and Operations Specialist to join our team. In this role, you will communicate with customers to identify their needs, process quotes and orders, manage order fulfillment, support content across social media platforms, maintain a clean office environment and assist with office operations, run product quality checks, load / unload warehouse shipments, and provide helpful solutions that customers have a great experience with our company. In this role, you will support four distinct business units: SchabelTech, SpexCrete, SpexLite and SpexLite Shooting Bag Fill, so every day has great variety. The ideal candidate is:-A team player who cares for people-Positive; has a can-do attitude-Demonstrates attention to detail / follow-through-Driven for continuous improve / excellence-Flexible and able to multitask-Good with numbers-Proficient with computers-Coachable / willing to learn / willing to help othersResponsibilitiesFollow-up with existing customers: serve them well and grow business togetherIdentify and call new prospects to grow customer baseGet customer reviews / photos / referralsField incoming calls to identify the reason for the customers call, collect relevant information and provide solutions and quotes, documenting the interaction for accurate follow-up activitiesRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build business with customersMake at least 30 customer calls a dayProcess order fulfillmentUnload / load shipments and process samplesConduct product quality assurance testsVisit customers and suppliers as requiredQualificationsHigh school diploma/GEDPrevious experience as a Customer Service Representative, Sales person, Office Assistant or in a similar role is preferredComfortable using computers and customer management softwareExcellent phone, verbal and written communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectivelyAbility to properly document customer interactionsAbility to work well with numbers