Application Process

Name* First Middle Last Other Names Used Address* Street Address City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Home Phone* Email Address* Have you ever been employed by C.C.E. Central Dispatch Authority?YesNoStart Date Date Format: MM slash DD slash YYYY End Date Date Format: MM slash DD slash YYYY As a Are you legally eligible for employment in the United States?YesNo(Proof of U.S. Citizenship or immigration status will be required upon employment) Will you work overtime if required?YesNoDate available for work Date Format: MM slash DD slash YYYY Do you have a valid driver’s license?YesNoHave you ever had your driver’s license suspended or revoked?YesNoIf yes, please explain. Include dates, places, and nature of offenses. Have you ever been convicted, or entered a guilty plea or no-contest for any felony?YesNoNote: a “yes” answer will not automatically disqualify you from employment with C.C.E. Central Dispatch If yes, please explain. Incude dates, places, and nature of offenses. Are you presently under indictment for any felony offense?YesNoIf yes, please explain. Include dates, places, and nature of offenses. Do not include information for any charges that have been dismissed or are no longer pending. Have you ever been dismissed from any job?YesNoIf yes, please explain. Educational BackgroundCheck highest grade completed:High School:9101112GEDCollege:1234Graduate Work:YesNoSecondary Education College/University/Trade School City/State Certificate/Degree Major If you are fluent in any languages other than English, please list: Employment HistoryList your complete employment history for the past ten years, starting with your most recent employer. List all positions held, including military experience, part-time summer and/or volunteer work periods of employment; do not omit any employers. Explain any gaps in employment in comment section. If you are submitting a resume, you are still required to summarize your job responsibilities in the space provided.Current EmployerCompany Name Address Street Address City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Job Title Dates EmployedFrom Date Format: MM slash DD slash YYYY To Date Format: MM slash DD slash YYYY Hourly Rate Contact for employment verification:Employer Contact Information First Last Telephone May we contact current employer?YesNoSummarize your job responsibilities Reason for Leaving Previous EmployerCompany Name Address Street Address City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Job Title Dates EmployedFrom Date Format: MM slash DD slash YYYY To Date Format: MM slash DD slash YYYY Hourly Rate Contact for employment verification:Employer Contact Information First Last Telephone May we contact previous employer?YesNoSummarize your job responsibilities Reason for Leaving Previous EmployerCompany Name Address Street Address City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Job Title Dates EmployedFrom Date Format: MM slash DD slash YYYY To Date Format: MM slash DD slash YYYY Hourly Rate Contact for employment verification:Employer Contact Information First Last Telephone May we contact previous employer?YesNoSummarize your job responsibilities Reason for Leaving Professional/Work References:List name and telephone number of three professional/work references who are not related to you. Please include one previous supervisorProfessional/Work References Name, Company, Address Telephone Special Skills and QualificationsTypingWPM List any PC applications you have used: Job-Related Certificates Date Acquired Status: Current/Void List special accomplishments, publications, awards and the names of professional groups of which you are or have been a member: List any relative(s) working for C.C.E. Central Dispatch Authority: List any additional comments and/or information you would like us to consider: Where did you hear about us? Check all that apply CCE Website APCO/NENA Website Friend/Relative Employee Referral Newspaper OtherEmployee Name First Last Newspaper: Other: I certify that all information on this application form is complete and accurate. I understand that any omissions or misstatements of facts are cause for rejecting my application or, if I am hired, termination of employment. I also authorize C.C.E. Central Dispatch Authority to make all necessary and appropriate investigations to verify the appropriate information provided in this application and to secure additional job-related information about me. I understand that this application is not an employment contract. Any applicant requiring accommodation for a disability should advise the Human Resources Department.Signature* NameThis field is for validation purposes and should be left unchanged. EligibilityHave a high school diploma or GEDApplicationPlease fill out the form under “Application.” If you would like to mail or email a cover letter or resume:CCE Central DispatchAttn: Human Resources1694 US 131 Hwy. Petoskey, MI 49770HR@cce911.comSuccessful Completion Of Testing IncludingCriticall Test: (Criticall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex, and stressful, dispatching environment)Personality TestTyping 30 words per minute or higherOther RequirementsPass a criminal background checkPass a background investigationPass a psychological evaluationPass a physical exam, drug screen, and hearing testPhonesDispatchers answer all incoming 911 calls for Charlevoix, Cheboygan and Emmet County. In 2022, over 144,000 phone calls came into the dispatch center through 911 and administration lines. This does not include any additional outgoing phone calls that are made for other requests.Computer-Aided Dispatch (CAD)CAD is a management tool designed to accomplish many things like tracking personnel, reports, addresses, mapping, and much more. This is where every dispatched call whether it be police, fire or Emergency Medical Services (EMS) starts. This system tracks an incredible amount of information to assist agencies and departments in a variety of ways.Law Enforcement Information Network (LEIN)Dispatchers are certified LEIN operators, and use the system regularly to assist Law Enforcement in their day-to-day operations including; traffic stops, license plate checks, warrant checks, stolen vehicles/items, and officer safety cautions. Dispatchers can enter and maintain warrants for cases in the county and city. Dispatchers can also enter and maintain Personal Protection Orders (PPOs), court orders, probation orders from the courts in the county. Dispatchers are responsible for getting LEIN bulletins out to all local law enforcement agencies in a timely fashion. These are regional and sometimes state-wide alerts.RadioDispatchers are responsible for radio traffic for all public safety agencies in Charlevoix, Cheboygan and Emmet Counties. Dispatchers monitor numerous talkgroups on the Michigan Public Safety Communication System (MPSCS). Radio responsibilities are broken up into 3 categories based on the agencies the dispatcher is working for the shift; City Police, County Police, or Fire/EMS.WeatherDispatchers are responsible for monitoring weather related information from various sources including the National Weather Service (NWS), TV stations, LEIN and others. They make decisions and notifications based on this information to Emergency Management, Fire Services, Law Enforcement and Marine Division.Emergency Medical DispatchingThe protocol is designed to send the most appropriate level of care to a patient needing medical assistance. Dispatchers ask a well-defined series of short questions, which will then determine a proper level of response for EMS providers and increase the safety of EMS personnel, as well as the general public. This has become a worldwide program and is strongly supported by Medical Control throughout northern Michigan.Our training consists of 4 structured phases that allow for optimal learning and successful completion.Phases of TrainingPhase 1: Observation and Computer Aided Dispatch (CAD)Phase 2: Law Enforcement Information Network (LEIN), RMS and SOG’sPhase 3: 911 Call Taking and CAD EntryPhase 4: Shadow PhaseDuring the shadow phase, the trainee will be given time to be observed functioning on their own with minimal assistance from the trainer. This is the phase where the trainee shows what they have learned throughout the whole program and proves they can handle the duties of the job under their own ability.Successful Completion RequirementsPass all tests through all phases.Complete shadow phase without issue.Complete beginning and advanced dispatch trainingBecome certified in Emergency Medical Dispatch.Become certified in CPR.Become certified in Michigan LEIN.Scheduling RequirementsCCE 911 Central Dispatch Authority is a 24-hour operation, with 12-hour shifts. There is no guarantee on shift assignment or how long an employee will spend on a particular shift. Shifts and schedules are granted by seniority, which may be changed when departmental scheduling requires. There will be required overtime that at times will be ordered/forced. Here are some typical shift times.Dispatcher 12-Hour ShiftsDay: 7 a.m. – 7 p.m.Night: 7 p.m. – 7 a.m.SalaryCompetitive starting pay.Benefits PackageHealth, dental and optical insurance plansVacation time after first yearSick and Wellness leaveMERS Retirement PlanOpportunities to participate in HSA and Aflac plansLife Insurance