Software Support Services Specialist

Basic Software Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our packaged software includes Inventory Control, Point of Sale Invoicing, Full Accounting (A/R, A/P, General Ledger), Payroll, Service, and Rental applications. The Support Services Specialist identifies customers' business needs, advises, and assists the customer in implementing solutions. Specialists train/assist customers with the ongoing use of customized software systems. They will handle incoming support calls, troubleshoot reported issues, and provide assistance/ training via the phone and at on locations (at certain levels).RequirementsHighly trainable for an industry-specific businessCustomer service mindedEffective communicatorProfessional phone etiquette a mustAbility to juggle multiple priorities at onceMust be able to work in a fast-paced environmentExperienced with current computer technologyMS Office experiencedDesire to grow and advanceAccounting knowledge valuableRESPONSIBILITIESSupport ResponsibilitiesProvide technical support and training to customers by researching and answering questions and troubleshooting problemsConduct compliance checks to ensure dealers have adequate setup and resources to run applications appropriatelyMaintain knowledge of Basic Software Systems software applications and all third-party applications that integrateMaintain knowledge of software applications used for documentation and communication within the companyMaintain knowledge of technical requirements for applicationsMaintain accurate documentation of support casesMaintain documentation for procedures and support casesMaintain outstanding support cases and follow-up regularly until resolvedEffectively communicate customer errors and concerns via tolls providedConsult with the customer regarding best practices in using the software effectively in various tasksImplement software applications as applicable according to the needs of our customersMonitor, plan, and execute various tasks surrounding our new and existing customer implementation projectsTRAININGTrain customers on how to use Basic Software business systems and interfacesPhone/virtual trainingPossible onsite trainingIndividualized on an as-needed basisExpected hours: 40 per weekBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceShift:8 hour shiftDay shiftPowered by JazzHRGzCVxUAJyz