Collections Customer Service Representative

Job Description Job Type: Full Time 8:30-5:30 pmLocation: Miami Lakes, FLSalary Range: $17.00-$19.00 per hour + monthly bonusHayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.Benefits:Full-time position in a supportive, collaborative team environment offering:Medical, dental, vision, and life insurance options available through the firmGenerous Paid Time Off (PTO)Eight paid major holidaysA newly built office conveniently located near major highwaysOpportunity to grow consumer service and account management skillsCareer growth opportunities within the firmResponsibilities:Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accountsEducate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and proceduresUpdate account information and document all activity accuratelyMeet performance and collections goals in a fast-paced call center environmentExcellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutionsMaintain a positive attitude, work well in a team, and show a willingness to learn. Be coachable and open to feedback to continuously improve individual and team performanceWhat We're Looking For:Strong communication skills and experience as a Customer Service Representative or Collections Representative preferredProfessional, calm, and empathetic approachDetail-oriented with accurate data entry skillsComfortable handling high-volume callsReliable, punctual, team-oriented, and motivated to succeedJob Requirements:High School Diploma or GED Equivalent1+ year of experience in collections preferred but not requiredMS Office (word, excel)CRM applications (Customer Relationship Management)Bilingual (English-Spanish) preferred but not requiredMonday- Friday 8:30-5:30 pmCompensation details: 17-19 Hourly WagePI0e9dcb17ff20-25405-40485490