Commercial Collection Manager (Remote)

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.AFM is looking for a highly motivated and detail-oriented Collection Manager to join our team. The ideal candidate will be responsible for managing a team of agents, ensuring both internal and client work standards are met, facilitating ongoing development, and exceeding assigned revenue targets.Location:100% RemoteSkills:Strong written, verbal, listening and communications skillsProblem solving and negotiation skillsGeneral computer skills with the ability to typeThrives working in a fast-paced environmentAbility to foster a balanced environment of motivation and accountabilityKey Responsibilities:Ensure both internal and client work standards are metMonitor agent work efforts throughout the day; proactively address & resolve deficienciesInterpret KPI's and provide ongoing training and developmentAudit account-level activity and provide constructive feedback and instructionEvaluate calls to ensure compliance and negotiation effectivenessMeet and exceed monthly recovery goalsQualifications:Experience leading a third-party collection team of 10-20 agentsProven track record of exceeding revenue goals in a third-party collection environmentAbility to interpret and leverage performance reports and KPI dataBenefits:Competitive salary and performance-based bonusesHealth, dental, and vision insuranceFlexible paid time off and holidaysLife insuranceAD&D insurance401K