Head of Next-Generation Managed Services
As the Head of Next-Generation Managed Services at EPAM Systems, you will revolutionize our service delivery model by implementing AI-first strategies while leading multiple strategic client accounts. You'll architect next-generation managed services that integrate DevOps, SRE principles, and intelligent automation to transform how we deliver value. This pivotal leadership role requires both visionary thinking and operational excellence as EPAM positions itself as the leading AI-powered software Engineering Services provider. You'll serve as a trusted advisor to clients, designing future-ready service landscapes that leverage GenAI, AIOps, and advanced observability across cloud and on-premise environments while scaling our capabilities to support 10,000+ engineers.Req.#796768044ResponsibilitiesDevelop transformative managed services approaches integrating DevOps, SRE, and AI-powered automationDesign non-linear commercial models and implement GenAI programs to enhance team productivityLead delivery across multiple accountsImplement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilitiesArchitect comprehensive automation strategies spanning service management, event correlation, and application performance managementDesign observability solutions for hybrid environments and implement AIOps strategiesServe as a thought leader and trusted advisor to clientsIdentify new service opportunitiesDevelop differentiated solutions leveraging emerging technologiesBuild high-performing teams that deliver exceptional client satisfactionRequirements15+ years of technology leadership experience with at least 10 years in managed servicesDeep expertise in Service Design, DevOps practices, SRE principles, and automation strategyProven experience implementing AIOps, GenAI, and advanced observability platformsStrong track record of business development, revenue growth, and team leadershipDemonstrated ability to develop innovative service models and drive digital transformationExperience designing integrated operating models for multi-vendor scenariosMaster's degree in Computer Science, Engineering, or related field (or equivalent experience)Exceptional communication skills with the ability to translate complex technical concepts for business audiencesHistory of successfully leading and scaling managed services operations with large teamsWe offerMedical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)Paid Holidays - nine (9) total per yearLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceEmployee Stock Purchase ProgramIf otherwise eligible, participation in the discretionary annual bonus programIf otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) ProgramThis Remote Position Cannot be Performed in New York City.This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $170,000 - $273,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance's key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.#J-18808-Ljbffr